Environmental Services / Custodial Operations Manager 3

Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day.

Sodexo is seeking an Environmental Services / Custodial Operations Manager 3 with University Hospitals. This position will require frequent travel and will be based primarily onsite at Cleveland Medical Center located in Cleveland, OH.  

Our Sodexo Healthcare Environmental Services/Housekeeping teams work to direct housekeeping operations at healthcare client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. At Sodexo Healthcare, patients are the heart of everything we do. Our ability to create a clean, healthy and comfortable environment for hospitals is key to the full patient experience.

• be responsible for driving client and patient satisfaction scores
• provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department
• lead teams and departmental projects and initiatives
• effectively manage the Unit Operating System
• monitor compliance and reach project target dates of completion
• support a diverse and inclusive workforce

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• experience leading, training and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service delivery
• customer service and guest satisfaction focus in a healthcare or hospitality setting
• strong leadership skills and has the ability to work independently to drive program
• experience effectively managing projects within agreed upon timelines
• results and safety driven
• proficiency with computers and other technology
• Active driver's license

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement - Bachelor’s Degree or equivalent experience
Minimum Management Experience - 3 years
Minimum Functional Experience - 3 years of work experience in Housekeeping, Environmental or Custodial Services