Manager, CIAS

Customer-Focused Consultant

This role is based at our Corporate Office in Menomonee Falls, WI. You'll work onsite from Monday through Thursday, with the option to work remotely on Fridays.

About the Role

Customer-focused consultant who partners cross-functionally to strengthen brand, product, and customer connections. Leverages insights and analytics to understand customer behavior and develop strategies that increase engagement, expand the customer base, and drive company growth.

What You'll Do

1. Drive competitive and customer insights to shape product, marketing, and brand strategies
2. Analyze and synthesize customer data and research to uncover customer behavior trends and deliver strategic recommendations
3. Inform annual and seasonal marketing strategies by surfacing consumer needs and identifying brand, marketing, and content opportunities
4. Provide strategic support to seasonal content teams, ensuring customer insights guide product and marketing decisions
5. Supports competitive and customer insights needs to influence product decisions including brand go-gets and product buy insight support
6. Build trusted relationships across marketing strategy, category GMs, and cross-functional teams
7. Translate high-level strategy into action in partnership with insights, analytics, and marketing teams
8. Additional tasks may be assigned

What Skills You Have

• 5+ years relevant experience
• Brings an analytical mindset and is able to quickly translate customer data into actionable insights
• Detail-oriented, strategic thinker with strong analytical skills
• Adept at collaborating across functions and levels to deliver strategic support and uncover growth opportunities
• Proven ability to influence change and drive strategy
• Proven ability to work creatively and analytically in problem-solving environment
• Ideally consulting experience, or experience in influencing executive leadership