M365 Support Engineer

M365 Support Engineer

Trillium Professional is now seeking a M365 Support Engineer in Boston, MA for a hybrid position.

The candidate will play a key role in leading SharePoint migrations from network drives, Dropbox, and SharePoint 2019 to SharePoint Online and Microsoft Teams, while also providing support for Power Platform apps and maintaining enterprise-level documentation for business-critical applications.

Responsibilities

• Provide support and troubleshooting for SharePoint Online and Power Platform apps (Power Apps, Power Automate, Dataverse).
• Lead migrations from Dropbox, network drives, and SharePoint 2019 to SharePoint Online and Microsoft Teams.
• Develop and maintain migration runbooks, technical documentation, and user guides.
• Collaborate with IT teams, vendors, and stakeholders to deliver scalable M365 and Power Platform solutions.
• Resolve migration, integration, and performance issues in a timely manner.

Core Technical Expertise SharePoint & Migration

• 6+ years of experience with SharePoint On-Premises (2019) and SharePoint Online.
• Proven track record of large-scale migrations using tools like ShareGate or Microsoft Migration Tool.
• Strong knowledge of site collections, permissions, metadata, taxonomy, retention policies, and governance.
• Ability to resolve common migration challenges (permissions conflicts, metadata mapping, broken workflows).

Security & Compliance

• Expertise in configuring SharePoint Online and Power Platform security: o Tenant/site-level permissions and role management. o Azure AD integration for identity and access. o Security and compliance features (DLP, sensitivity labels, retention).
• Ability to enforce governance and best practices while balancing usability.

Power Platform Support

• Hands-on experience supporting Power Apps, Power Automate, and Dataverse solutions.
• Strong troubleshooting skills for app performance, broken flows, and connector permissions.
• Knowledge of security roles, environment strategies, and ALM (Application Lifecycle Management).

Automation & Tools

• Proficiency in PowerShell scripting and PnP provisioning for automation.
• Familiarity with Azure DevOps, Git, or TFS for work tracking and deployments.

Documentation & Process Skills

• Skilled at producing Runbooks, SOPs, technical design documents, and knowledge base articles.
• Ability to clearly communicate technical guidance to IT staff, vendors, and business partners.

Preferred / Nice-to-Have

• Bachelor's degree in computer science, Information Systems, or related field.
• Microsoft certifications: M365 Security Administrator, SharePoint Associate, or Power Platform Fundamentals.
• Experience integrating M365 with third-party tools (Adobe Sign, Salesforce, ServiceNow, ArcGIS).

Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for the employers and the California Fair Chance Act.

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Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and vacation days, if applicable. Trillium's offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.