Logistics Solutions Representative - ICS

Logistics Solutions Representative - ICS

Locations: Lansing, MI - S. Creyts

Time Type: Full time

Job Title: Logistics Solutions Representative - ICS

Department: Sales, Marketing & Product Management

Country: United States of America

State/Province: Michigan

City: Lansing

Full/Part Time: Full time

Job Summary: Under routine supervision, the Logistic Solutions Representative embodies the entrepreneurial-spirit by aggressively marketing the J.B. Hunt brand. The incumbent develops and secures a carrier base to build capacity in order to provide solutions to customers. The position also solicits business from new and existing customers to build business volume. Work duties requires developing and maintaining excellent customer relationships through daily engagement to maximize business potential.

Key Responsibilities

• Provide customer solutions by developing and managing a network of third-party carriers in order to execute customer orders. (i.e. securing freight capacity, tracking & tracing loads)
• Book & appoint loads tendered from customers and trace loads as needed and handle any other customer service related duties
• Foster excellent customer relations by promptly responding to customer issues or requests
• Solicit new sales by developing leads and cold calling potential customers by marketing & promoting J.B. Hunt's service solutions
• Establishes and maintains a book of business through daily customer and/or carrier engagement activities (i.e. customer calls, emails, etc.) that lead to business growth
• Partner with internal teams to promote best in class service, ensure safety, and adhere to all operational SOPs/processes. i.e.) carrier verifications, fraud prevention
• Understand & contribute to individual & team-level profit & productivity metrics
• Remain current on supply chain information to gain understanding of market trends

Qualifications

Minimum Qualifications: High School Diploma/GED WITH up to 1 year experience in transportation/logistics, business administration, account management, and/or equivalent military experience AND the ability to work across multiple shifts including nights and/or weekends if needed AND/OR Demonstration of the following skills and abilities through education, certifications, military, or other experiences:

• Strong professional communication skills applied internally and externally
• Proven experience in establishing and maintaining healthy working relationships
• Experience in fostering strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement
• Ability to process information with high levels of accuracy
• Accurately analyze situations and reach productive decisions based on informed judgment
• Experience in Microsoft Programs (Excel, Word, PowerPoint, Outlook)
• Ability to manage multiple competing priorities
• Ability to adapt to a dynamic work environment and shifting priorities and directives
• Experience in holding people accountable and conducting difficult conversations
• Ability to perform in a stressful and high-pressure work environment

Preferred Qualifications: Bachelor's in Business Administration, Transportation/Logistics, Supply Chain, or related field AND up to 1 year experience in transportation/logistics, business administration, account management, and/or equivalent military experience This position is not eligible for employment-based sponsorship.

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company's bonus and incentive plans, as applicable and in effect from time to time.

Benefits

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Education

Bachelors: Business Administration/Management, Bachelors: Logistics Management, Bachelors: Supply Chain Management, Bachelors: Transportation Logistics, GED (Required), High School (Required)

Work Experience

Business Administration, Customer Service/Account Manager, Military, Transportation/Logistics

Job Opening ID: 00591731 Logistics Solutions Representative - ICS (Open)

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.