Learning Coach

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

The Gallagher Global Brokerage Services Division (GGB-US) Operations Learning Lead is responsible for driving and supporting the learning and development needs of operational staff within the Client Service Organization (CSO). This role is part of the GGB Americas Operational Strategy Team. The Learning Lead will have direct impact on the service team’s ability to execute and implement the needed changes to deliver on its vision: to continuously improve the client experience through operational effectiveness and efficiency, delivered by an engaged team where high performers thrive.

• Develop and drive the learning and development needs for GGB-US Client Service Operation.
• Deliver high-quality, enterprise-wide training solutions within Regions and Division.
• Drive adoption of process and system utilization and best practices through training that supports employees who are new to Gallagher, who have been acquired (mergers and acquisitions) by Gallagher, and who require reinforcement training through additional training and/or desk side Leading/support.
• In partnership with the Client Service Leaders, determine learning needs based on CSO Management and/or Workbench Reports and other feedback from regions.
• Leverage and deploy enterprise-developed learning assets designed to meet the needs of the Division, which may include classroom and web-based learning collateral (presentations, discussion and facilitator guides, job aids and performance support tools, assessments, etc.).
• Work closely with the Learning and Development team to implement/rollout new training courses/materials.
• Provide feedback to Learning and Development team regarding training content improvements.
• Support the development of new assets designed to meet the needs of the region, which may include materials for classroom-based learning, PowerPoint presentations, discussion guides, facilitator guides, web-based training, job aids and performance support tools, assessments, certification programs, etc.; Proactively share learning assets developed with Regional and Divisional counterparts.
• Deliver training across Division in a classroom and/or a webinar setting to support onboarding, new employee training, and reinforcement, including that needed for merger and acquisitions.
• Research and resolve routine issues that surface as part of the development lifecycle process and implementation of learning.
• Contribute to the Divisional assessment and certification approach.
• Support the data needed to report on learning metrics, including learning dashboards for HR and business unit leadership
• Research and resolve routine issues that surface as part of the development lifecycle process and implementation of learning.
• Escalate issues to managers, as needed.

#APIntegration

• Bachelor’s Degree with 5+ related experience – OR-related work experience.
• Proficient (advanced preferred) with Microsoft Suite with an emphasis on Word, PowerPoint, Excel, SharePoint and Teams.
• Solid planning, organizing and project management skills.
• Prior success delivering learning solutions including training and Leading across within the organization (e.g. front line staff, leaders, sales, service, etc.).
• Prior success developing learning solutions on technical skills, process and systems, and soft skills.
• Demonstrate acumen with all key processes and systems expected of a MM/RM CSMs (e.g. Epic, DMS, CSP, billing, etc.).
• Excellent written and verbal communication skills; effectively communicates at all levels
• Detail oriented with strong problem solving skills.
• Works well in a fast paced, changing environment.
• Independently manages multiple projects in different stages of completion for self and others.
• Proven business and financial acumen.
• Excellent presence and ability to build and sustain professional relationships at all levels of the organization.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.