Lead Facilities Coordinator

JLL empowers you to shape a brighter way .
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves - As a Lead Facilities Coordinator, you'll be a key player in our hospitality-focused workplace, ensuring a seamless and positive experience for our client's Executives, employees, and guests every day. This is a dynamic, client-facing role for someone passionate about service, problem-solving, and contributing to an outstanding work environment. As part of our team, you will help increase engagement and partnership between our team, service partners, and the client.
Job Responsibilities:
This role is a blend of hands-on service delivery, operational support, and client engagement.

• Proactively manage and respond to Executive ticket requests, ensuring prompt resolution and high-level service.
• Build meaningful relationships with the Executive team, proactively anticipating their needs to exceed expectations.
• Serve as the primary liaison with the IFM Bay Lead, providing regular updates on ongoing initiatives and promptly escalating any concerns, ensuring a high degree of integration.
• Support IFM Bay Lead and RFMs with cost conscious budget management as part of ticket management, including coordinating the proper financial approvals, as needed.
• Partner with the broader Experience team to foster a positive work culture and deliver high-touch customer service.
• Provide essential operational support through administrative tasks and work order management, ensuring all services are delivered with speed and responsiveness and consistently with SLAs and brand standards.
• Proactively identify and escalate potential risks to avoid any disruption to the client's operations.
• Support and guide Facilities Coordinators, fostering effective communication and supporting their development, and ensuring accountability across the team.
• Share best practices and contribute to the overall development of the team, helping to build a future-forward organization.
• Collect, analyze, and report data-driven insights to ensure alignment with KPIs and help leadership with strategic initiatives.
• Continuously improve and innovate service delivery by supporting a future-forward organization through the adoption of best practices, new tools, and process improvements.

Qualifications:

• Associate's or Bachelor's degree, preferred.
• 2-3 years of relevant experience in hospitality, facility/property management, or building operations.
• Exceptional customer service skills and professionalism with a passion for hospitality.
• Highly collaborative and possess strong verbal and written communication skills.
• Well-organized with strong time management skills and can prioritize multiple tasks in a fast-paced environment.
• Work independently and problem-solve creatively
• Quickly adapt to new devices, technology, and applications.
• Proficient in Google Suite and Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, Outlook).
• Adhere to a professional appearance policy.

Estimated compensation for this position:
64,400.00 - 84,700.00 USD per year
This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location:
On-site -Mountain View, CA
Job Tags:
Hiring
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays

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