Imaging Equipment Service Manager

Imaging Equipment Service Manager

The ideal candidate for the Imaging Equipment Service Manager role is a seasoned leader with at least five years of experience in medical equipment service management. They possess a strong technical background and demonstrate exceptional operational and business management skills. This individual excels at leading in-house imaging service teams, ensuring regulatory compliance, and driving performance through KPIs and SLAs. They are a strategic communicator who can effectively liaise between field teams, customers, and corporate leadership, while also managing escalations and fostering continuous improvement. A successful candidate is also highly organized, financially savvy, and comfortable with travel and flexible scheduling to support regional operations.

Job Summary

This manager role will oversee medical devices specific to diagnostic imaging support and projects. Accountable for the provision of quality services within assigned area(s) of responsibility. Responsible for resource planning and development, fiscal performance/budget management and the attainment of specific organizational goals. In collaboration with the Director, assumes responsibility for the development of site/service goals, providing input and management of the budget, and collaboration with the other team members to continually improve services and support of the management team. Along with other Managers, develops policies and procedures to support the site/service and the provision of quality services. As part of the Digital Services (DS) management team, participates in the overall business planning and developing organization budgets, policies and operating procedures.

Essential Functions

• Plans, directs and evaluates the work of assigned work groups/teams.
• Establishes departmental goals and objectives, performance and production standards to assure quality.
• Acts as a customer advocate and provides ongoing communication with customers, staff and multidisciplinary team regarding customer, staff, management, quality care issues and departmental goals.
• Leads the tactical planning for their area(s) of Information Services, and participates in the preparation and management of an annual operating plan and budget. Develops capital and operational budgets for assigned area(s). Routinely monitors, manages and controls budget, analyzes variances and takes appropriate action. Develops plans for productivity improvements.
• Works in collaboration with leadership to inspire a culture that fosters and celebrates performance excellence particularly in care, practice, service and operational indicators. Champions an atmosphere exemplifying transformational care and service outcomes to internal and external customers. Creates an expectation that staff become involved in committees, projects and continuous improvement activates. Holds staff accountable for high performance against job descriptions, policies, procedures, controls and processes, as well as corporate and divisional guidelines.
• Responsible for the retention of talent in a demanding technology environment that requires 24/7/365 service availability. This includes developing an understanding of what encourages retention in each individual, and its application, using creative, approved methods (e.g. flexible work schedule, educational opportunities, etc.) that promote the appropriate work/life balance, while first ensuring agreed upon services levels are being met. Mentors, coaches and develops staff, and acts as a role model and resource.
• Engages in continuous study of the entire professional field, including best practices, to maintain the professional competence, knowledge and skills necessary for the satisfactory performance of all assigned responsibilities. Maintains knowledge of current trends and developments in the field by reading appropriate books, journals and other literature. Attends and participates in professional functions such as meetings, conferences, seminars and schools to maintain a high level of knowledge in the products, technology and business solutions to meet the changing industry opportunities.
• Ensures that the department is staffed with the appropriate mix and numbers to meet customer needs. Maintains payroll information. Responsible for interviewing, hiring and retaining staff/members of the team, performance monitoring of staff, initiating follow-through with disciplinary action and termination, in consultation with Human Resources, when appropriate.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Qualifications

Required:

• Associates degree or technical school
• 3 years of relevant supervisory, management, or project leadership experience

Preferred:

• Bachelor's Degree
• CHTM, CRES or CBET certification
• 5 years of relevant supervisory, management or project leadership experience
• Experience managing teams with disparate roles and focuses, and in directing the work of others

Physical Demands

• Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs
• Waist to Waist > 5 lbs: Seldom up to 10 lbs
• Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
• Waist to Overhead > 5 lbs: Seldom up to 10 lbs
• Bilateral Carry > 5 lbs: Seldom up to 10 lbs
• Unilateral Carry > 5 lbs: Seldom up to 10 lbs
• Pushing Force > 5 lbs: Seldom up to 10 lbs
• Pulling Force > 5 lbs: Seldom up to 10 lbs
• Sitting: Frequently
• Standing: Occasionally
• Walking: Occasionally
• Forward Bend - Standing: Seldom
• Forward Bend - Sitting: Occasionally
• Trunk Rotation - Standing: Seldom
• Trunk Rotation - Sitting: Occasionally
• Reach - Above Shoulder: Seldom
• Reach - at Shoulder or Below: Seldom
• Handling: Occasionally
• Forceful Grip > 5 lbs: Seldom
• Forceful Pinch > 2 lbs: Seldom
• Finger/Hand Dexterity: Frequently