Identity and Access Management (CIAM) Product Owner I

Customer Identity and Access Management (CIAM) Product Owner

As a Customer Identity and Access Management (CIAM) Product Owner, you will play a critical role in defining, managing, and delivering CIAM solutions that enhance the customer experience while ensuring robust security and compliance. You will collaborate closely with cross-functional teams, including developers, designers, and business stakeholders, to drive the CIAM products success. This role requires a deep understanding of CIAM concepts, customer needs, and technology trends. You would be responsible for:

• Ensuring development team (pod) is creating value for the organization through the delivery of customer-focused product increments.
• Aligning with other Product Owners and senior management to follow a product vision, creating, and maintaining a prioritized product backlog, managing delivery blockers, continuously assessing customer feedback.
• Maximizing value, by assessing how the product or the delivery process can be continuously improved,
• Maintaining positive work environment and ensure work embodies the Agile principles of transparency, collaboration, and engagement.

Depth & Scope:

• Key subject matter expert professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas
• Accountable for specialized product development support based on sound product expertise and knowledge of Agile/Scrum processes, roles and practices
• Integrates knowledge of the enterprise sub-function's or business line's overarching strategy in developing solutions across multiple functions or operations
• Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services
• Leads and integrates cross-function understanding within their own field of specialty, and /or projects with significant resource requirements, risk and / or complexity
• Solves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions
• Uses sophisticated analytical thought to exercise judgement and identify solutions
• Impacts the achievement of sub-function or business line objectives within the area they are accountable for
• Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders
• Works autonomously as the lead and guide others within area of expertise

Education & Experience:

• Undergraduate degree and / or product certificate
• 7+ years relevant experience
• 3-5 years Product Owner or Agile related delivery experience
• Certified Scrum Product Owner (CSPO) certification and project management experience considered an asset
• Scaled Agile Framework (SAFe) certifications or experience operating in scaled agile delivery considered an asset

Preferred Qualification:

• Bachelor's degree in computer science, Information Technology, Business, or related field.
• Familiarity with CIAM concepts & technologies:
• Understanding of Authentication and Authorization protocols (OAuth, SAML, OpenID)
• Knowledge of Identity and Access Management Systems and Technologies
• Basic understanding of cybersecurity and data protection principles
• 3+ years Product Owner or Agile related delivery experience including but not limited to:
• Experience working with Agile tool. E.g., Confluence & Jira
• Experience writing user stories.
• Managing roadmap and respective backlog
• Awareness of data protection regulations such as GDPR, CCPA, or HIPAA is a plus.
• Certified Scrum Product Owner (CSPO) certification and project management experience considered an asset.

Customer Accountabilities:

• Partners with senior management to support the delivery of a product vision
• In alignment with the product vision, create and maintain a product backlog and continuously re-prioritize user stories that will provide the most customer or end user value
• Continuously aligns with senior management on the product delivery roadmap, defined Minimum Marketable Features or Minimum Viable Products and release cadence
• Reviews performance analytics; recommend and champion strategies to enhance the customer or end user product experience
• Participates in scrum or Kanban events (e.g. stand-ups, retrospectives), express new ideas for improving product value or delivery efficiency, sharing with leadership as appropriate
• Proactively engages established business process partners to ensure customers or end users are prepared for application changes and establish Day 2 processes
• Creates a value-focused product backlog and continuously iterate, ensuring there are user stories scoped and prioritized
• Provides user story design, development and completion oversight; accepting / rejecting user stories based on the agreed upon Definition of Done and Acceptance Criteria
• Manages delivery initiatives and (depending on complexity) oversee multiple development team (pod) backlogs
• Proactively raises issues that impede the efficient delivery of customer-focused increments
• Responsible for defect management and prioritization

Shareholder Accountabilities:

• Adheres to enterprise frameworks or methodologies that relate to activities for own business area / journey
• Ensures on-going strategic alignment with senior management, providing feedback as appropriate
• Considers development team and stakeholder feedback in backlog management, facilitating conversations with multiple stakeholders representing competing priorities
• Understands the internal business and technical environment, proactively defining, aligning or integrating with relevant stakeholders, shared services control groups (or platform as appropriate
• Leads the submission and discussion on the Quarterly Business Review, with respect to their product
• Proactively manages business stakeholders to obtain inputs needed for product development in a timely manner
• Monitors the regulatory environment and partner with the senior management to consider changes to product strategy as needed
• Actively coordinates and engages in risk, quality and/or business testing management
• Empowered to make product delivery decisions, escalating to senior management as appropriate
• Actively communicates to business, technology and senior management regarding product changes and backlog priorities
• Single point of escalation for development team, providing guidance and decisioning as needed
• Works cohesively with peers to reinforce Agile processes
• Compiles performance metrics and share with relevant stakeholders
• Defines the OKRs in partnership with numerous stakeholders across the organization
• Protects the interests of the organization- identify and manage risks, and escalate non-standard, high risk activities as necessary
• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

Employee/Team Accountabilities:

• Participates fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues / points of interest
• Supports team development, track team performance metrics, and provides ongoing coaching and support
• Provides thought leadership and / or industry knowledge for area of expertise in product area and participate in knowledge transfer within the team and business area / journey
• Works cohesively with Scrum Master to reinforce Agile processes
• Participates in personal performance management and development activities, including cross training within own team
• Keeps others informed and up-to-date about the status / progress of delivery and / or all relevant or useful information related to day-to-day activities
• Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
• Leads, motivates and develops relationships with internal and external business partners / stakeholders to develop productive working relationships
• Contributes to a fair, positive and equitable environment that supports a diverse workforce
• Acts as a brand ambassador for the business area / journey and the bank, both internally and / or externally

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households