Hospital Account Manager - Inpatient Rehab ( RN , PT , OT , SLP )

Clinical Liaison

Join the team at the newest Inpatient Rehabilitation Hospital in Jacksonville!

Clinical liaisons for our Inpatient Rehabilitation Hospitals are highly competent nurses and therapists who understand the business side of health care. Working in local acute care hospitals, CLs educate patients and families on the goals of medical rehabilitation. They assess patients to determine individual care needs, review medical records and meet with hospital teams to coordinate safe and timely transfers to our hospitals. CLs build strong relationships that help to build business through an increase of referrals and admissions.

Responsibilities

In this highly visible, challenging and rewarding position, you will assume a leadership role, developing and nurturing professional relationships with case managers, physicians and clinicians in acute care hospitals; educating staff, patients and families regarding rehabilitation services provided by our rehabilitation hospital. In addition, you will assess patients with rehab diagnosis, on-site at referring hospitals for admission to the rehab hospital and manage the referral process.

Specific duties include:

• Creating target lists of contacts and decision makers in assigned hospitals. Developing relationships, providing excellent customer service and educating referral sources on services provided by the hospital.
• Demonstrating positive referrer satisfaction and account retention.
• Educating potential patients and families on acute rehabilitation and benefits of program(s). Distributing collateral materials appropriately.
• Supporting Sales and Marketing through educational programs, tours, meetings, etc. in assigned hospitals.
• Developing strategies to grow market share in core business lines in assigned hospitals. Creating quarterly goals and objectives and submitting to supervisor.
• Working with VP/Director Business Development to identify opportunities for expansion of strategic business initiatives.

Qualifications

Minimum qualifications:

• Current and valid state licensure or eligibility for state licensure as a Registered Nurse, Physical Therapist, Occupational Therapist, or Speech Language Pathologist required. Multi-state licensure required based on geographical territory.

Preferred experience:

• Two years related experience working in a clinical healthcare setting or previous experience working in a clinical liaison role preferred.
• Demonstrated competency with the preadmission process including assessments and relationship building in a rehabilitation setting or in another post-acute care setting preferred.
• Proven track record in sales and marketing with at least one year experience in a related position preferred.
• Demonstrated computer proficiency.
• Must exercise sound judgment in handling professional/confidential nature of health care sales.

Equal Opportunity Employer, including Disabled/Veterans