Account Manager/Collection Specialist

Account Manager/Collection Specialist

Do you love helping people through difficult situations? Then, don't miss your chance to join our Franchise as a new Account Manager/Collection Specialist. In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage "Like it never even happened"!

We're seeking someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.

Primary Responsibilities

Monitoring accounts to identify overdue payments

Finding and contacting customers to arrange debt payoffs

Keeping accurate records and reporting on collection activity

Take actions to encourage timely debt payments, including sending proper notices and placing liens if necessary

Resolve billing and customer credit issues

Maintain internal and external communications

Prepare open invoice reports

Perform job close-out

Assist other departments, as needed

Position Requirements

2+ year(s) of collections or collections-related experience

Knowledge of billing procedures and collection techniques

Familiarity with laws related to debt collection

Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times

Polite, confident, and excellent customer service skills, including listening and questioning skills

Ability to remain calm and professional during tense or stressful situations

Excellent organizational skills and strong attention to detail

Very self-motivated and goal-oriented

Ability to multi-task

Capability to work in a fast-paced, team-oriented office environment

Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)

Ability to learn new software, including Xactimate and proprietary software

Minimum of HSD/GED preferred

Ability to successfully complete a background check subject to applicable law

Hours

45 hours/week, flexible to work overtime when required

Vary between 7 a.m. and 7 p.m.