Healthcare Customer Support Specialist

Join our Team!

If you are passionate about helping others and want to make a meaningful impact, consider joining us as a Healthcare Customer Support Specialist! At Maximus, we are dedicated to enabling individuals to access critical healthcare services while fostering a supportive and rewarding work environment.

Position Details:
Location: On-site in Riverview or Tampa, FL
Hourly Base Pay: $15.61 per hour plus a $750 new hire bonus and potential bonuses of up to $2,200!
Schedule: Limited Full-Time schedules available; discuss your preferred hours with the recruiter. Evening shifts are especially valued, offering a 10% shift differential for hours worked from 7 p.m. to 10 p.m.

What We Offer:

• Competitive Compensation: Base rate starting at $15.61/hr with additional bonuses!
• Tuition Reimbursement: Invest in your education and career growth.
• Work/Life Balance: Flexible scheduling to meet your needs.
• Comprehensive Insurance: Company-paid base medical coverage.
• Future Planning: 401k plan with company match.
• Paid Time Off: Accrued sick leave, PTO, and 11 paid holidays.
• Wellness Support: Employee Assistance Program and additional wellness resources.
• Professional Development: Opportunities for career advancement in a supportive environment.

Your Role:
As a Customer Support Specialist, you will:

• Handle routine inquiries and resolve customer issues through various channels including phone, email, and web chat.
• Utilize our tracking system for efficient communication and troubleshooting.
• Assist customers with obtaining vital healthcare services.
• Stay informed on client regulations and policies.
• Provide feedback on service trends and suggest process improvements.

Requirements:

• High School diploma or equivalent with at least 6 months of customer service experience.
• Fluency in English; excellent communication skills are essential.
• Ability to handle multiple tasks and collaborate within a team.
• Must attend and complete internal training programs, including certification for Medicare processes.
• Attendance at the on-site location is mandatory for effective teamwork and communication.
• Availability to work overtime and weekends as necessary.

Equal Opportunity Statement:
Maximus is proud to be an equal opportunity employer, celebrating diversity and valuing the unique contributions of all individuals.

Experience a fulfilling career by helping others!