Customer Support Specialist

Company : Compunnel Software Group, Inc.

Location : Sanford, FL, 32771

Posted Date : 17 October 2025

Job Details

JOB SUMMARY:
The Customer Support Specialist provides order processing and sales-related support to internal and external customers while delivering legendary service. This role is responsible for processing orders, resolving billing issues, supporting sales teams, and collaborating with cross-functional departments to ensure accurate and timely fulfillment. Based in Sanford, Florida, the position is part of the Florida regional team and is best suited for individuals who thrive in a fast-paced environment, excel at problem-solving, and are motivated by teamwork and service excellence.

KEY RESPONSIBILITIES:

Process product and service orders via direct customer contact or sales input.
Monitor and maintain order backlog, proactively communicating status updates and changes.
Coordinate with operations, finance, and shipping teams to ensure accurate delivery timelines.
Maintain and organize customer files, including contracts, quotes, and related documentation.
Investigate and resolve billing disputes in coordination with A/R collections.
Provide product availability, pricing, and formal quotations to customers and sales teams.
Support sales teams with both preand post-order requirements.
Provide backup coverage across departments and participate in process improvement initiatives.
Engage in long lead-time order handling, including follow-up until project start-up.

REQUIRED QUALIFICATIONS:

0â€“2+ years of experience in customer service, order management, or sales support.
Strong customer service background with proactive communication skills.
Strong verbal and written communication abilities.
Technical aptitude with strong problem-solving mindset.
Ability to work cross-functionally within a matrixed organization.
Proficiency in Microsoft Office applications.

PREFERRED QUALIFICATIONS:

Experience with CRM systems (Salesforce.com preferred).
Familiarity with ERP systems (AS/400, SCPQ tools).
Mechanical aptitude.

KEY COMPETENCIES:

Customer-centric mindset with a strong focus on service quality.
Initiative-driven with a willingness to ask questions and solve problems.
Continuous improvement orientation.
Strong collaboration skills across teams and functions.