Head of Risk & Control for Payments Operations for NAM Cluster - Operational Risk Group Manager, SVP (C14)

Head Of Risk & Control For Payments Operations For Nam Cluster - Operational Risk Group Manager, Svp (C14)

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Job Overview

Head of Risk & Control for Payments Operations for NAM Cluster - Operational Risk Group Manager, SVP (C14)

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving, and communication to Citi's Services Payments Operations Risk Team.

By joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Role Overview

The Services Payments Operations Risk team is responsible for the successful execution of the global payments risk strategy and provides oversight & support to the Services Payments Operations business with regards to the adherence to process related controls/policy requirements and the effectiveness of the controls by means of reviews/test programs, and review of reported data for underlying themes and trends. In addition, the Payments Operations team will engage with Business and other 1st, 2nd, and 3rd line stakeholders to ensure consistency across the Payments risk landscape.

The purpose and objective of this role will focus on the establishment of a strong controls framework, provision of ongoing controls oversight and support, monitoring of the related key risk indicators and reporting, as well as ensuring adherence to all relevant policies and standards for the Payments business in NAM.

The incumbent will also lead the Payments risk coverage and support for Domestic Payments Operations.

Within this team the Operational Risk Group Manager is accountable for management of Risk for Payments Operations for NAM Cluster, Domestic Payments Operations, and the successful execution of the global payments risk strategy. Leads and directs a team of professionals. Requires a comprehensive understanding of the Payments Business and Payments Risk areas.

Responsibilities

• Responsible for managing payment risk teams for the NAM Cluster
• Responsible for managing payment risk teams for Domestic Payments Operations.
• Manage the risk and control within the payment Operations lifecycle. Ensure known issues are captured with action plans
• Ensure the Payment Operations MCA appropriately captures the Risks, Controls, and severity
• Overall responsibility for leading the operational risk events cycle, which includes the capture, escalation, and management of operational risk events
• Lead business level programs to address themes of operational risks events and to prescribe preventative and detective controls to prevent reoccurrence, including advocating and working with product to fund changes.
• Work with business, operations, and technology, and any unit responsible for a control (URC) that lead to an Operational Risk Event to ensure remedial actions are taken, included in thematic programs addressing causes and track progress
• Shape and define governance model for NAM Payments Operations risk that covers sub product and cluster oversight
• Lead in operational risk event reduction senior forums, working groups, and committees across NAMF
• Development of business level procedures that makes sure that Operational Risk Data is captured consistently and timely in the Loss Capture System (LCS) and ORE Central
• Prepare reports for senior management
• Support stakeholders and provide guidance on escalation of operational risk events to make sure that actions can be taken that reduce or avoid the impact of these events, and to inform other stakeholders, in line with Citi Escalation Policy
• Provides control advice and guidance to Payment Operations organization
• Communicates guidance and training of new requirements
• Identify and raise issues within the business. Mitigates those risks and ensures appropriate approval and visibility within the organization.
• Create and track Key Risk Indicators, metric triggers, and thresholds in order to identify and communicate any emerging issues and develop action plans with the business owners.
• Stays current in understanding existing risks and analysis of emerging risks across the business
• Oversee the implementation of operational risk policies, standards, and procedures, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks
• Be fully up to date and familiar with relevant Citi Policies and standards
• Represent the Business in reviews conducted by 2nd, 3rd, LoD and external Auditors. Ensure timelines and quality of deliverables
• Develop and maintain a robust Risk & Control program to support NAM Cluster Payments Business.

Qualifications

• 10-12 years relevant experience
• Significant experience in Operational Risk and/or Payment Operations
• Ability to manage through influence to drive implementation across a global organization
• Knowledge of Payments business-related products and/or processes, specially related to Operational Risk Events, Loss Capture System Reporting, and policy requirements
• Outstanding communication and presentation skills required.
• Track record leading Control related projects and programs.
• Strong, influential communicator who is articulate and concise, demonstrated success interacting with senior leaders both in the business, corporate functions as well as the Operations, Business, and Technology environments
• Ability to produce results against tight deadlines and navigate ambiguity

Education: Bachelor's/Master's degree in business, Economics & Finance, or related discipline

Job Family Group: Controls Governance & Oversight

Job Family: Cross-disciplinary Controls

Time Type: Full time

Primary Location: Getzville New York United States

Primary Location Full Time Salary Range: $115,840.00 - $173,760.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills Analytical Thinking, Business Acumen, Communication, Constructive Debate, Controls Assessment, Controls Lifecycle, Escalation Management, Issue Management, Risk Management, Stakeholder Management.

Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date: Aug 13, 2025

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