Guest Service Supervisor

Guest Services Supervisor

The Guest Services Supervisor will be responsible for overseeing the Bag Drop, Practice Facilities, and Cart Barn areas at Yorba Linda Country Club. This full-time, outdoor position requires strong leadership, excellent guest service skills, and a proactive attitude to ensure a positive experience for all members and guests. The Supervisor will work closely with the team to manage daily operations, maintain high standards, and create a welcoming environment.

Key Responsibilities

• Supervision & Leadership: Supervise and support Guest Services staff (Bag Drop attendants, Cart Barn attendants, and Practice Facility staff). Ensure all areas are properly staffed and staff members are trained to provide outstanding service to members and guests. Provide daily leadership and support to staff, ensuring they are prepared for their shifts and know their roles and responsibilities. Lead by example to maintain a high standard of service, professionalism, and appearance.
• Guest Service & Communication: Greet and assist members and guests in a friendly and professional manner, creating a welcoming atmosphere. Address guest inquiries, issues, or concerns in a timely and efficient manner, ensuring satisfaction and resolution. Maintain regular communication with the management team to provide updates on guest experiences and any issues that arise.
• Operations Management: Oversee the daily operations of the Bag Drop, ensuring clubs and equipment are properly handled, cleaned, and delivered. Manage the Cart Barn, ensuring carts are in good working condition, well-stocked, and promptly available for members and guests. Maintain the Practice Facilities, ensuring they are well-organized, clean, and fully stocked with the necessary equipment.
• Staff Development & Training: Train and develop new staff members in guest service best practices, safety protocols, and daily operations. Conduct regular performance reviews, providing feedback and encouraging professional growth for team members. Monitor and ensure the efficient flow of activities at the Bag Drop, Practice Facilities, and Cart Barn, minimizing delays or interruptions. Assist with managing inventory for carts, golf clubs, and other equipment in the facilities. Ensure that all areas are cleaned and maintained to high standards.
• Safety & Compliance: Ensure all health and safety standards are met for staff and guests, including safety procedures related to golf carts, club handling, and practice areas. Enforce all club policies and procedures to maintain a safe and enjoyable experience for all members and guests.

Qualifications

Experience: Previous experience in a guest services, operations, or supervisory role in a hospitality or country club setting is preferred. Familiarity with golf operations, including Bag Drop, Practice Facilities, and Cart Barn management, is a plus.

Skills: Excellent communication and interpersonal skills, with the ability to connect with members and guests in a professional and courteous manner. Strong leadership skills, with the ability to motivate and manage a team. Problem-solving skills, with the ability to resolve guest concerns efficiently and effectively. Organizational skills and attention to detail.

Physical Requirements: Ability to work outdoors in various weather conditions. Must be able to lift, carry, or move equipment up to 25-50 pounds (e.g., golf bags, carts). Comfortable working on your feet for extended periods of time.

Schedule

Full-time, Tuesday through Saturday, 7:00 AM 3:30 PM. Occasional weekends or holidays may be required based on club events or peak seasons.

Compensation & Benefits

Competitive salary based on experience. Benefits package including [health insurance, paid time off, retirement plan, etc.]. Employee discounts and access to club amenities. Pay: $19.50-$20.50 per hour.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.