Patient Account Representative

Patient Account Representative

The Patient Account Representative assists in overseeing the daily operations of assigned project(s). This position is responsible for providing support in developing, implementing, managing, and meeting or exceeding the operational goals of our clients and company. The PAR will and may work closely with their team, project supervisors, operations managers, and the client to work on opportunities with new and emerging approaches to our clients' business processes. This position will follow and ensure that client and company policies and procedures are followed and will also perform all job-related duties as assigned.

This position offers an attractive hybrid schedule working two days in our Mitchell, SD office and three days virtually from home. 8 hour shift between 7:00 AM - 5:00 PM PT.

• Supporting of staff/supervisor to be successful and work as a team
• Feedback, and other trainings as necessary
• Ability to work with leads to develop policies and procedures, as needed
• Monitor and ensure compliance with company and client standards
• Strong understanding of all software/systems used
• Identify, validate, and report project trends/issues
• Updating of spreadsheets, monitoring outstanding items for each client, and providing updates to leadership, client, and team
• All job-related duties as assigned

High School Diploma / GED or 3 years of relevant equivalent experience in lieu of Diploma / GED. 0-2+ year's experience in office, business, operations, customer service or healthcare field.

• TriZetto knowledge
• IDX knowledge
• Office Suite experience
• Billing / Collections experience

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program

Guidehouse is an Equal Opportunity EmployerProtected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.