Global Account Manager, AWS Financial Services

Global Account Manager

AWS is seeking a world class sales professional to manage our global customer and partner relationship with a strategic Capital Markets financial services enterprise customer. The Global Account Manager is responsible for partnering with the customer to build strategic relationships, articulate a clear vision and generate business value. The GAM is responsible for selling at the most strategic level within the account and implementing a broad strategy for earning customer acceptance and service implementation. The GAM will work with all appropriate AWS resources (Executives, Solution Architects, Business Development, Marketing, Partners, Support, Service teams and Professional Services) to support customer interests. This includes dotted line responsibility for downstream sales and technical resources. Developing formal case studies and other forms of references highlighting activity and workloads running on AWS is core to the role. They should have a strong leadership presence and be able to command a room in a meeting. They should be seen as an authority in communicating via email, phone, and face to face. They must be comfortable writing executive briefing documents for, and communicating with, the most senior executives at the company. AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Key job responsibilities:

• Leading and directing the AWS customer account team.
• Identifying and building trusted advisor relationships with key influencers and decision-makers, specifically CxOs, at the customer.
• Working closely with internal AWS teams (executives, solution architects, business development, marketing, partners, enterprise support, service teams and professional services), as well as external SI and ISV partners, to support the best business solution for customers.
• Defining a CXO relationship strategy within the customer, coordinating executive business reviews, and maintaining customer satisfaction levels.
• Operating with significant autonomy and discretion. A high degree of decision making is required in routine customer engagement, business judgment is critical.
• Managing the sales pipeline via Salesforce and facilitating all stages of a sale.
• Participates and leads in the negotiation and closing of various customer agreements.
• Maintains an operating knowledge of AWS's service catalog and is able to relate them to solving customers' business problems.
• Helps define product requirements by understanding and evangelizing the needs of customers. Feedback via PFR's or the service teams.
• Working with marketing and communications to develop formal references, PR and case studies highlighting impactful customer activity and workloads running on AWS.

About the Team

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. The AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry. Our team speaks the language of our industry customers, which means that we focus on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner.