General Manager/ Operating Partner

General Manager/Operating Partner

Immediate Supervisor: Market Supervisor/Multi-Unit Supervisor

Status: Exempt

Position Summary:

This position is the highest management position at the drive-in and is responsible for leading and managing the drive-in's operations and employees.

Essential Job Duties:

1. Recruit, interview, hire, onboard, train, manage, direct, coach, lead, schedule, assign, discipline, and terminate the drive-in's assistant managers and employees
2. Manage drive-in employees' compensation levels pursuant to company guidelines
3. Supervise, lead, and manage all aspects of drive-in operations to provide an optimal guest experience
4. Manage opening and/or closing duties
5. Handle and properly escalate guest issues/concerns
6. Handle and properly escalate employee issues/concerns
7. Manage, plan, forecast, and adjust the drive-in's food, labor, paper, and inventory to maximize cost-control, operational efficiency, quality standards, and customer service
8. Lead regular team meetings to ensure employees are focused on operational standards and guest service
9. Manage and maintain all drive-in recordkeeping
10. Prepare and maintain all necessary operational reports
11. Develop, implement, and manage action plans regarding local marketing and business performance
12. Ensure proper maintenance of drive-in and equipment
13. Supervise and manage vendor performance
14. Comply with and enforce all company policies, procedures, and operational standards
15. Ensure compliance with all applicable federal, state, and local laws
16. Manage regular cleaning and sanitation duties pursuant to operational standards
17. Regular attendance

Additional Duties:

• As needed, perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) to meet operational standards
• As needed, perform regular cleaning and sanitation duties including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease pursuant to operational standards
• Move and stock food product weighing up to 50 pounds
• Perform other job-related duties as assigned or required

Time/Shift Expectations:

Minimum of 50 hours per week; irregular hours; nights; weekends; and holidays

Qualifications and Job Requirements:

• Education
• Required High school diploma or equivalent
• Preferred Advanced studies in business, restaurant management, or related fields
• Experience
• At least three years of restaurant management experience (QSR preferred)
• Experience running a restaurant shift without supervision
• Experience recruiting, interviewing, hiring, and managing employees
• Knowledge/Skills
• Knowledge of federal, state, and local labor and employment laws (e.g., wage and hour laws; EEO laws, etc.)
• Knowledge of federal, state, and local health and safety laws and regulations
• Basic computer, math, accounting, and reading skills
• Effective verbal and written communication skills
• Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills

Work Environment:

Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions