Catering Service Manager

Wolfgang Puck Catering

Salary: $55,000 - $60,000

Other Forms of Compensation: Commission Plan (Up to $20,000 based on Sales)

Pay Grade: 13

Wolfgang Puck Catering is committed to recruiting individuals who express an interest in and passion for hospitality-driven experiences; who come from diverse backgrounds, are open-minded and curious about our clients and guests; and, most of all, who possess a welcoming smile and spirit. Our ultimate goal is to develop mentoring and career building opportunities through a talent pipeline that allows us to promote from within.

"The most important thing in life, whatever you do, has to be passion." Wolfgang Puck

Success on our team starts with our culture:

• We have Wolfgang's PASSION for our business, our product, and our people / guests / clients.
• A FLEXIBLE MINDSET is key; we are strategic business partners who wear multiple hats.
• Our services require a CONCIERGE mentality, a bias to action with humble hospitality.
• We are out-of-the-box PROBLEM SOLVERS, who look around corners so our clients and guests don't have to.
• We curate company and partner resources to bring our client's vision to life. We seek to cultivate the next generation of talent, purveyors and partnerships.
• We bring an entrepreneurial approach to deliver results for our clients (you might call this scrappy).
• Collaboration and openness to innovative business tools, new ways of thinking and ability to partner across departments are essential to create optimal business solutions.

"I can have the best food, but if we don't have good people, it won't get you very far."

Job Summary

The Catering Service Manager has overall responsibility for each event and interacts with clients and vendors on a regular basis. The Catering Service Manager is ultimately responsible for the overall success of each event and must have excellent people skills to negotiate and, as necessary, re-negotiate various aspects of the event with the clients and with vendors. The Catering Service Manager has the authority to resolve client, staff and vendor complaints. The Catering Service Manager conducts regular meetings to coordinate the work and function of each department and vendor involved in the event. The Catering Service Manager must have excellent business, aesthetic and inter-personal judgment. Other responsibilities include but are not limited to, site surveying, client service, budget analysis and preparation, procurement, health and safety, menu selection, event design, logistics, negotiation and re-negotiation, and technical and logistical planning for the event.

Duties include:

• Consulting with clients as to scope, expectations, setting, menu, collateral entertainment and the like to have a successful and appropriate event within the client's budget;
• Planning menus in consultation with the clients and chefs;
• Maintaining and developing accurate financial and administrative records;
• Interacting with clients and event staff at all levels;
• Liaising and coordinating with Sales Catering Managers, Supervising Chefs, Staffing, Captains, Suppliers, Vendors, Rental Companies and Clients as needed to plan events;
• Assessing contract requirements and ensuring satisfaction with the services delivered;
• Resolving customer concerns and ensuring timely customer payment.

The Catering Service Manager takes the lead in planning events and delegating the running of the entire catering event. This individual directs all aspects of the event, including dealing with managers, vendors, supervisors, security, management of the facilities, health and safety, monitors quality standards, and deals independently with client and staffing issues during the event.

Competencies/Experience Educational Requirements:

Operationally savvy industry professional with demonstrated leadership in managing people, events and the overall guest experience.

Strong organization, time management and team motivation skills are essential for success in this role.

Good business judgment.

Ability to work independently with little direct supervision.

Ability to communicate effectively (verbal and written) with clients, senior management, and WPC support staff.

Ability to respond effectively to continuously changing demands.

Computer literate.

Demonstrated experience in budgeting, sales forecasting and reporting.

Effective use of discretion to problem solve in a fast-paced environment.

Excellent negotiating skills.

Full working knowledge of BOH operations that include the ability to establish credibility with senior culinary professionals.

Highly intelligent, driven, a quick learner, and with strong attention to detail.

Ideal candidates will possess a Bachelor's degree (and/or equivalent experience) plus 2-3 years' experience in a hospitality management environment (preferably in a catering environment).

The ability to manage in a fluid and dynamic environment with widely varying circumstances with focus on client service, entrepreneurship and building and growing a strong business is essential to success in this job.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Associates at Wolfgang Puck Catering are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Wolfgang Puck Catering maintains a drug-free workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Req ID: 1459013

Wolfgang Puck Catering

Michael Abbey

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