General Manager of Food and Beverage - Banner Lofts

Job Summary

As the General Manager of Food and Beverage at the Banner Loft, you will lead all aspects of this brand-new premium dining and hospitality space located within the United Centerhome of the Chicago Bulls and Blackhawks. This newly opened venue offers a modern, elevated experience for guests, and you will play a key role in shaping its culture, operations, and reputation for excellence. Youll oversee day-to-day operations, build and develop a high-performing team, and ensure every guest enjoys a standout experience.

You will serve as the strategic leader for the space, driving service standards, operational efficiency, and financial performance while representing The Levy Difference in every interaction with guests, team members, and partners.

Key Responsibilities

Lead all operational aspects of the Banner Loft, including service, staffing, training, and financial performance

Champion Levys hospitality and service standards to deliver exceptional guest experiences at every touchpoint

Hire, train, and mentor a team of managers and hourly staff to uphold Levys core values and operating procedures

Ensure compliance with all health, safety, sanitation, and alcohol service regulations

Drive financial performance by managing budgets, controlling costs, and optimizing revenue opportunities

Collaborate with culinary and beverage teams to ensure menu execution, product knowledge, and presentation meet Banner Loft standards

Foster strong relationships with VIP guests, internal stakeholders, and United Center partners

Use feedback, analytics, and team input to improve operations and the overall guest experience continuously

Ensure all operations reflect the premium nature of the Banner Loft and align with Levys brand promise

Responsible for ordering, tracking, and maintaining product inventory across multiple bar areas, ensuring efficient use and minimal waste

Comfortable leveraging a variety of internal tools and external platforms (e.g., staffing portals, POS, and rental reports) to manage schedules, monitor performance, and support operational decision-making

Qualifications

3+ years of experience in a high-end food and beverage or hospitality management role; private club or fine dining experience preferred

Proven experience overseeing bar operations and beverage programs, with confidence managing multiple bars in a high-volume, fast-paced environment

Proven success leading teams in a fast-paced, guest-focused environment

Strong financial acumen with experience managing budgets, inventory, and labor

High-level knowledge of food, beverage, and wine service

Bachelor's degree in Hospitality Management or related field preferred

Strong interpersonal, leadership, and stakeholder management skills

Ability to work evenings, weekends, and event nights as required