General Manager

Directs and oversees all aspects of the club or facility, including its activities and relationships between guests, associates, and the community. Has the ultimate responsibility for maximum guest satisfaction and financial performance. Manages all aspects of the Club, including its activities and the relationships between the Club, Ownership, members, guests, associates, community, government, and industry. Essential Duties:

• Administer Club policies and procedures established by Ownership.
• Plans, develops and approves specific operational policies, programs, procedures and methods in concert with general policies.
• Monitors monthly and other financial reports/statements on a daily, weekly and monthly basis for the facility and takes effective corrective action when necessary.
• Coordinates the development of the Club’s long-range and annual (business) plans.
• Works with Human Resources Department to establish a basic personnel policy; initiate and monitor policies relating to personnel actions and training and professional development programs.
• Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
• Directly manages department members that may include but is not limited to: VP of Operations, Ski Club Director, Food and Beverage Director; Sales and Marketing Director; Golf Professional; Superintendent; Fitness and Racquet Director, Controller, and Administrative Assistant.
• Attends conferences, workshops and meetings to keep abreast of current information and developments in the field.
• Coordinates development of operating and capital budgets according to the budget calendar; monitors monthly and other financial statements for the Club; takes effective corrective action as required.
• Provides advice and recommendations about construction, alterations, maintenance, materials, supplies, equipment and services not provided in approved plans and/or budgets.
• Consistently ensures that the Club is operated in accordance with all applicable local, state and federal laws.
• Oversees the care and maintenance of all the Club’s physical assets and facilities.
• Ensures the highest standards for food, beverage, sports and recreation, entertainment and other Club services.
• Establishes and monitors compliance with Club’s procurement purchasing policies and procedures.
• Participates in outside activities that are judged as appropriate and approved by Ownership the Board of Directors group to enhance the prestige of the Club; broadens the scope of the Club’s operation by fulfilling the public obligations of the Club as a participating member of the community.
• Reports member infractions to Ownership for necessary action.
• Serves as liaison between all management staff and Ownership.
• Maintains relations with police, fire, liquor control board, health department and other governmental agencies.
• Performs competitive analyses on Clubs and other businesses providing member alternatives through personal observations and historical reports.
• Handles emergencies such as fires, accidents and breaches of security or house rules promptly and in person. Emphasizes prevention through training, inspection and preventive enforcement.
• Convenes and presides over meetings with departmental directors and managers; conducts all-facility personnel meetings.
• Gives direction to and works closely with vendors, outside contractors, firms and individuals providing services, lease agreements, or contracts to the Club.
• Regular and reliable attendance.

Education/Experience: Bachelor’s degree (BA) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Physical Demands: Regularly stands, walks and sits. Occasionally may climb, balances, stoops, kneels, crawls, crouches, tastes or smells. Regularly uses hands to finger, feel or handle, reaches with arms and hands, talks or hears. Occasionally lifts up to 50 pounds. Environment/Noise: Occasionally works in outdoor weather conditions. Noise level is moderate. Certificates/Licenses: Class A member of PGA/LPGA member, CMAA, preferred Job Knowledge, Skill, and Ability Preferences:

• Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
• Knowledge of Microsoft Office applications.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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