Financial Management Analyst I

Financial Management Analyst I

Duke University is seeking a detail-oriented and service-driven Financial Management Analyst I to support its Core Research platform. As a Core Research Support Analyst, you'll play a vital role in ensuring the smooth operation in this unit.

In this dynamic position, you'll manage ServiceNow tickets, provide user training, manage user access, and ensure smooth operation of the platform. You'll also plan, develop and coordinate the preparation of financial information and cost analysis of service center billings and rate implementations.

Work Arrangements Hybrid

Anticipated Pay Range - Duke University provides an annual base salary range for this position as USD $59,829.00 to USD $86,700.00. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer. Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members.

The ideal candidate will be detail-oriented, customer-service focused, and dedicated to assisting users in effectively utilizing the Core Research platform. Some knowledge with SAP preferred but not required. Familiarity with platform training or instructional materials development preferred but not required. Basic knowledge of IT concepts or experience with research platforms or enterprise systems.

Education - Work generally requires a Bachelor's degree in Accounting, Economics or a related business field. Experience - No experience required for candidates who possess a Bachelor's degree in a field of study related to the specific position.

High attention to detail and ability to manage multiple tasks simultaneously. Strong customer-service skills, with a focus on clear communication and problem-solving. Basic IT knowledge or willingness to learn about platform-related technical aspects.

The key responsibilities of this position include:

• Responsible for the implementation and support of appropriate research IT solutions such as iLabs.
• Service Desk Support: Manage incoming ServiceNow tickets, troubleshoot user issues, and provide timely resolutions or escalate to appropriate teams when necessary.
• Access Management: Administer user access requests, including the creation, modification, and termination of user accounts for the platform, ensuring appropriate permissions are granted.
• Platform Monitoring: Assist in ensuring the platform is running smoothly, identifying and reporting any issues or performance concerns to the relevant technical teams.
• User Training: Conduct one-on-one and group training sessions for new and existing users on how to navigate and utilize the Core Research platform effectively.
• Customer Service: Provide high-quality customer service, maintaining clear, professional communication with users and addressing inquiries or concerns promptly and courteously.
• Rate and Fund Code Management: Manage notifications and permissions for rate changes, oversee the removal or updating of fund codes and related requests, and ensure proper linking and auditing of fund codes in the Core Research platform.
• Process Changes: Responsible for assisting in the documentation of Business Process changes as needed. Responsible for leading the assessment of future needs and appropriate clarification of needs/specification, then working with the IT team through the development process.
• Financial Analysis: Reconcile the Accounts Receivable that have posted and work with cores to ensure they are managing AR appropriately. Monitor the system to ensure timely billing and close out issues.
• Compliance: Work with Central Compliance to review expenditures across the Service Centers to ensure they are compliant, work with Service Centers to resolve any issues.

If you thrive in a collaborative environment, enjoy solving problems, and are passionate about customer focused service, training and finance & compliance, we'd love to hear from you! Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.