Field Services Representative I Install - Indirect

Ignite Your Career At Builders Firstsource

Builders FirstSource, America's largest supplier of building materials, value-added components and building services to the professional market, invites you to ignite your career with us. The #1 name in our industry, we help make the dream of home ownership more achievable every day. At BFS, you'll be equipped with all the tools, training, and resources you need, and you'll be empowered to try new things, gain new experiences, and build a career with unlimited horizons.

Purpose

Addresses construction service and product issues at the customer's site in order to ensure that customer complaints regarding the quality and reliability are resolved in the most efficient and cost-effective manner.

Essential Duties And Responsibilities

1. Investigate the condition of company building workmanship and products on the customer's site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service team on findings.
2. Recommend replacement or repair of defective products based on customer service guidelines related to efficiency and cost effectiveness.
3. Negotiate and approve third party repair/adjustment; inspect completed work for quality adherence.
4. Plan own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
5. Understand and observe all safety procedures and practices in order to prevent injury to self or co-workers; attend periodic safety meetings as required; may recommend changes to improve safety procedures.
6. Install window and door screens at residential and commercial job sites, ensuring quality standards and customer satisfaction.
7. Perform on-site window and door services and repairs, addressing product issues efficiently and in accordance with service guidelines.
8. Assemble (mull) window and door units in-house in preparation for delivery and installation, ensuring accuracy and structural integrity.
9. Other duties may be assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Minimum Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

High school diploma or General Education Degree (GED), or equivalent combination of education and experience. This position is considered entry level with on-the-job training available.

Competencies

• Knowledge of company products
• Knowledge of company product pricing, discount and estimating formulas and guidelines
• Strong attention to detail
• Knowledge of basic math and measurement skills
• Good communication and interpersonal skills
• Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program
• Valid Driver's License

Work Environment / Physical Activity

• Subject to both typical office environment and outside locations with temperature and weather variations.
• Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
• Work is performed on both company and customer sites and involves driving to customer locations.
• May involve walking on uneven ground of a potential customer construction site.

At BFS, we want you and your career to be greater than what you ever could have expected. Our supportive, people-first culture will build you up and empower you to do more, be more, and become better every day. Join us and see what's possible when you can rise to new challenges, learn new skills, and add to your career tool belt every day.

Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765-3990.