Technical Helpdesk Representative

Duration: 6+ Months Contract to Hire

Job Summary:

• Must be able to work M-F shift ranging between 6:00am ET - 8:00pm ET (First and Second Shift) with Some occasional Saturday work.

• Technical Helpdesk Representative duties include problem recognition, research, isolation, resolution, and developing follow-up steps in support of IT systems that support vehicle programing. The Technical Helpdesk Representative is able to resolve complex problems immediately, while more complex problems are escalated for resolution.

Essential Job Functions :

• Professional work history or training with a focus on IT or automotive systems

• Customer contact experience

• Self-motivated with a proactive approach to meeting and exceeding customer expectations.

• Computer hardware and software experience

• Knowledge of LAN/WAN IT infrastructure

• Ability to diagnose and repair PC hardware/ networking components

• Substantial problem solving abilities

• Ability to work and thrive in a team environment

• Maintain a professional image at all times

• Exceptional communications and organizational Skills

• Dedication to excellent attendance

Basic Qualifications :

• High school diploma or G.E.D.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ( .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.