Field Operations Manager

Customer Service Coordinator

Build on your career with a company that has a future. At Ryder, our most important competitive advantage is our people. CULTURE-INTEGRITY-FAMILY. As a Customer Service Coordinator, you'll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. This is an essential industry and we've been in the game since 1933!

Location: St. Louis, MO Schedule: Monday to Friday, Business Hours

Summary: With a focus on the Truck Maintenance facilities and processes, the Field Operations Manager II provides leadership that ensures standardization and execution of maintenance processes and achievement of business objectives across multiple branches within his/her business unit. Essential Functions:

1. Evaluate, coach and develops others on best practices regarding maintenance management within business unit Overall responsibility for performance management within maintenance teams
2. Leads multiple Operations Managers to achieve and implement all aspects of operations management.
3. Support, communicate and implement all corporate initiatives. Support, communicate and ensures compliance with all Federal, Provincial and local regulations. Support, communicate and ensure compliance with all corporately mandated policies, procedures and processes
4. Measure, track and perform on-going analysis to ensure process and financial objectives are met. Accountable for key maintenance measurements and results across his/her business unit or branches Accountable for all maintenance related assets, cost and control
5. This role is critical as liaison for maintenance in maintaining on-going relationship, problem resolution in the sales process
6. Ensures that agreed upon customer requirements are achieved and that satisfaction objectives are met

Additional Responsibilities:

• Performs other duties as assigned.

Skills and Abilities:

• Effective leadership skillsStrong leadership and communication skills
• Builds and manages effective teams
• Ability to influence internal and/or external constituentsStrong interpersonal skills with the ability to influence and persuade others (internal and external)
• Aptitude to learn a new business and systemsReceptive to change change agent
• Ability to prioritize, structure and schedule tasks to maximize effort and meet deadlinesMust possess strong organization and delegation skills
• Experience working with strategic labor, financial, operating, quality, safety and asset processes as well as related metrics required
• Experience with Fleet Management Software required
• Experience using Microsoft word and excelintermediate required
• Maintenance and Technical experience in a shop environment preferred

Qualifications:

• H.S. diploma/GED required
• Associate's degree preferred
• Bachelor's degree preferred
• Five (5) years or more experience in an operations environment or demonstrated success in a Ryder role required.
• Five (5) years or more leadership experience required.

Travel 50-75% DOT Regulated No

Job Category Maintenance

Compensation Information: The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type: Salaried

Minimum Pay Range: $100,000

Maximum Pay Range: $110,000

Benefits Information: For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note: Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants: Ryder will only communicate with an applicant directly from a @ryder.com email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.