Epic Lead Quality and Testing

The Epic Quality & Testing Lead is responsible for driving enterprise-wide quality assurance and testing standards across all phases of Epic implementation, upgrades, and optimization. This role serves as both a governance steward and a testing strategist, ensuring clinical and operational workflows are validated through rigorous, standardized testing practices.
Acting as a key liaison between application teams, operational stakeholders, and technical partners, the Quality & Testing Lead defines quality benchmarks, orchestrates integrated test events, and provides data-driven insights to support go-live readiness decisions. Beyond managing testing logistics, this role champions a culture of quality and continuous improvement, coaching teams on testing best practices, promoting adherence to enterprise standards, and facilitating retrospective learning to strengthen future cycles.

Minimum Education

• Bachelor's Degree Bachelor's degree in information systems, Health Informatics, Computer Science, Engineering, Healthcare Administration, or a related field (Required)

Minimum Work Experience

• 3 years of experience in healthcare IT, with hands-on involvement in:
• EHR testing (unit, integrated, E2E, UAT)
• Epic system or EHR implementation or upgrade cycles
• Coordinating and executing test plans (Required)

Required Skills/Knowledge

• Analytical Thinking & Quality Mindset- – Brings a thoughtful and methodical approach to testing, with an ability to spot patterns, flag inconsistencies, and ask the right questions that uncover hidden issues. Approaches testing not just as a checklist, but as a way to ensure safe, efficient care and build trust in the system.
• Communication & Documentation Skills – Strong oral and written communication skills, with the ability to clearly document test plans, summarize defect impacts, and deliver concise updates to technical and operational audiences. Comfortable facilitating meetings, walkthroughs, and test readiness assessments.
• Testing Strategy & Event Coordination – Proven ability to plan, coordinate, and lead test cycles including unit, integrated, end-to-end, and user acceptance testing. Effectively manages timelines, resource alignment and execution logistics to ensure readiness across multiple test events.
• Epic & Healthcare Workflow Knowledge – Working knowledge of Epic applications and healthcare operations, including clinical and revenue cycle workflows. Ability to apply testing rigor that reflects end-user scenarios and ensures system changes support safe, efficient care delivery.
• Change Leadership & Adaptability – Champions standardization and testing best practices in a fast-paced, evolving environment. Able to navigate ambiguity, shift priorities, and influence without authority to uphold quality objectives under pressure.
• Collaboration & Cross-Functional Partnership – Builds strong working relationships with application teams, analysts, clinicians, operational leaders, and technical teams. Fosters a collaborative environment while holding teams accountable to testing and quality standards.

Required Licenses and Certifications

• Lean Six Sigma Yellow/Green Belt (Preferred)
• ITIL Foundation Certification (Preferred)

Functional Accountabilities

Develop & Govern Standards

• Define and maintain the Test Management Framework, including testing SOPs, success criteria, and reusable templates; establish and enforce quality standards across Epic modules.
• Serve as the governance lead for test planning and execution practices—ensuring uniformity, completeness, and traceability.

Test Planning & Quality Design

• Translate clinical and business workflows into detailed test scenarios and scripts that reflect real-world use; ensure all test plans align with defined quality benchmarks.
• Collaborate with application analysts and operational SMEs to promote risk-based testing and regression coverage.

Readiness & Quality Champion

• Lead readiness assessments by evaluating test coverage, defect severity trends, and remediation timelines; contribute objective input into go/no-go decisions for promotions to production.
• Track and report on testing metrics (e.g., pass/fail rates and retest cycles) that reflect solution quality and operational impact.

Test Event Coordination

• Orchestrate testing events including unit testing, end-to-end (E2E), parallel, charge testing, user acceptance testing (UAT), manage logistics, communications, scheduling, and stakeholder alignment.

Change-Management & QA Coaching

• Act as a change agent by promoting adoption of enterprise testing standards and QA protocols; lead testing orientation workshops, script review sessions, and cross-functional retrospectives.

Continuous Improvement

• Capture lessons learned from each testing cycle and integrate them into updated processes and templates.
• Identify and implement opportunities for quality improvement, including testing automation, enhanced reporting tools, and better cross-team alignment.

Stakeholder Communication

• Deliver clear, actionable updates to project teams and leadership, including dashboards that highlight test progress, risk status, and unresolved quality issues.
• Ensure operational and executive stakeholders are kept informed on readiness posture and required follow-up.