Engagement Delivery Lead Life Sciences Manufacturing - Onsite

Delivery Manager

Act as the single point of contact for all delivery-related matters for both the customer and internal delivery teams.

Anchor and drive steering committee meetings, providing regular updates on delivery status and project progress for all active engagements.

Build and maintain strong connections with client POC and internal delivery teams through regular touchpoints, fostering transparent communication and proactive issue resolution.

Monitor the execution of project team activities, ensuring adherence to quality standards and timely program delivery.

Oversee the tracking and reporting of Service Level Agreements (SLAs), key metrics, and other critical delivery hygiene factors impacting project outcomes.

Ensure continuous alignment of engagement objectives with the shifting business needs and strategic direction of the client.

Collaborate with the CP, CRM & SLS on business development initiatives.

Review proposed solutions and estimates for new opportunities, ensuring feasibility, alignment with client requirements, and profitability.

Tactically handle and resolve internal escalations within and among project teams to maintain a collaborative and productive work environment.

Minimum of 12 years' experience managing large-scale delivery engagements, preferably within the life sciences manufacturing sector.

Deep understanding of life sciences manufacturing processes, challenges, and regulatory environment.

Exceptional presentation and written communication skills.

Demonstrated ability to independently manage end-to-end programs, including stakeholders, multiple projects, and cross-functional teams.

Solid understanding of financial management principles, including revenue forecasting and profitability optimization.

Excellent skills in client relationship management, escalation handling, and building long-lasting partnerships.

Proven track record of achieving profitability goals through strategic levers such as pyramid optimization and automation initiatives.

Capacity to identify and execute incremental business development opportunities in close partnership with client stakeholders, expanding the service portfolio.

Understanding of digital transformation trends in life sciences manufacturing (e.g., Industry 4.0, automation, data analytics).

The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.

Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.

The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.

A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.

Flexible health and financial benefits to support you and your eligible dependents from day one.

True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.