CPC Support Team Lead

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.

By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.

This is a Remote role (Call Center)

• Full-Time: Monday - Friday 8am-4:30pm CST

• Comfortable working in a high-volume production environment.

• Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status

• Documenting information in multiple platforms using two computer monitors.

• Proficient in Microsoft office (including Word and Excel)

You will:

• Monitor Daily Customer Service operations:

• Direct and support team members by answering any day to day questions as needed.

• Monitor team productivity ensuring the successful and smooth flow of work within the team is maintained and department expectations are met.

• Ensure the team is conforming to Federal and HIPAA regulations

• Train new hires in all aspects of the Customer Service responsibilities.

• Maintain and update any training materials.

• Answer and conduct business on the telephone or via email while maintaining a high level of professionalism and excellent customer service skills.

• Provide backup on any Customer Service function as needed.

• Provide 1st level escalation for CS team members.

• Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc.

• Performs work in accordance with the training and direction provided and adheres to facility specific procedures

• Maintain an acceptable attendance record and reports to work as scheduled.

• Performs other duties as assigned.

What you will bring to the table:

• High school diploma or equivalent. (Must be from an Accredited Institute recognized by the State Dept. of Education.)

• Friendly, professional manner of communication. Good customer service skills.

• Minimum 1 year of customer service experience

• Experience with multi-line phone system is required. Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year experience would be beneficial.

• Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents

• Ability to stay organized while working quickly. Strong attention to detail is also required.

• Passing annual Introductory HIPAA examination. (Testing to be given annually in accordance with employee review.)

• Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.

• To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

For remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions.

Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.

The estimated base pay range per hour for this role is:

$16.44-$22.65 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here ( . Know Your Rights ( , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.

Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, ( by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here ( . Requests for reasonable accommodations will be reviewed on a case-by-case basis.

For more information about how we collect and use your data, please review our Privacy Policy ( .