Delivery Lead Dynamics 365 CRM/CE

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About the Role

The Delivery Lead is responsible for defining and overseeing Dynamics 365 CRM/CE projects. The Delivery Lead will lead teams of Technical Solution Architects, Tech. Business Analysts, developers and Testers through road mapping, requirement definition, solution design, configuration/coding, and deployment of Dynamics 365 CRM/CE solutions. The Delivery Lead is expected to have a strong blend of skills and experience in both business analysis, and project management and will function as a trusted advisor to the customer. Strong experience managing client expectations, project scope and strong leadership skills are necessary. The ability to engage with all levels of our client\'s team in providing recommendations and proactive best practice advice through all phases of the service delivery life cycle is also critical to this role.

Responsibilities

• Define and manage overall project goals and success criteria
• Work with clients on the creation and execution of the overall project plan
• Oversee all project deliverables and ensure they follow Capgemini methodology and best practices
• Provide regular project status and burn report to the client
• Identify, track and help resolve project issues, risks and dependencies
• Manage scope and track change requests
• Manage client relationship at the project level
• Collaborate with Microsoft or other partners for assigned engagements
• Establish resource plan to match budget and track burn
• Drive project activity and ensure team members meet deadlines, complete timesheets and expenses reports
• Develop and maintain project reusable assets

Qualifications

• Preferred 10+ years project delivery management experience in the delivery of business consulting, systems development, systems integration and project management for Dynamics 365 CRM engagements
• Preferred completion of several large scale Dynamics 365 CRM projects in lead business analysis and project management roles
• Strong analytical skills with ability to learn quickly
• Experience in leading a team
• Experience on different project delivery methodology such as Agile, Scrum, Waterfall, etc.
• Preferred experience with other CRM software (Oracle, SalesLogix, Saleforce, etc.)

Good to have Certifications

• Microsoft Dynamics 365 for Sales
• Any additional Microsoft Dynamics certifications
• CPMP: Certified Project Management Practitioner
• PRINCE2 Foundation/PRINCE2 Practitioner

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology and Finance

Industries

• Banking and IT Services and IT Consulting

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