Donut Finisher

Donut Finisher

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Title: Donut Finisher

Department: Bakery

FLSA: Non-Exempt

General Function

Responsible for finishing donuts, bagels, and danishes to be sold to customers. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Perishables, Store Operations, and Health Wellness Home; Bakery Department Manager; Baker; Apprentice Baker

Positions that Report to you: None

Primary Duties and Responsibilities

• Provides prompt; efficient; and friendly customer service by exhibiting caring; concern; and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner; whether the encounter takes place in the employee's designated department or elsewhere in the store.
• Makes an effort to learn customers' names and to address them by name whenever possible
• Answers the telephone promptly when called upon; and provides friendly; helpful service to customers who call.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Prepares work area and equipment for donut finishing.
• Removes donuts and rolls from freezer and prepares for finishing.
• Place Danish and cinnamon rolls in proof box.
• Heats donuts and rolls in oven prior to glazing or icing. Ice and garnish rolls for the donut case.
• Review special orders and prepare as needed.
• Cleans work area.
• Prepares icings and glazing area for the next day.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities

• Works with customers at the counter as necessary.
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics

• Must be able to follow written; verbal or diagrammatic instructions; several concrete variables.
• Must be able to perform simple addition and subtraction; copying figures; counting and recording.
• Must have the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.

Education and Experience

High school or equivalent experience and six months or less of similar or related experience.

Physical Requirements

• Must be able to physically perform medium work exerting up to 40 pounds of force occasionally; up to 20 pounds of force frequently; and up to 10 pounds of force constantly to move objects.
• Visual requirements include clarity of vision at a distance of less than 20 inches and more than 20 feet with or without correction; color vision.
• Must be able to perform the following physical activities; stooping; reaching; standing; walking; pushing; pulling; lifting; grasping; feeling; and repetitive motions.

Working Conditions

Has daily exposure to noise and equipment movement hazards. There is weekly exposure to dangerous chemicals/solvents.

Equipment

Oven and glazing table.

Contacts

Has daily contact with customers.

The anticipated hourly starting wage for this position is $15.00 to $18.75 depending on experience.