Divisional, Chief Information Officer- Commercial Technology

Commercial Technology Executive

M&T Bank is at a pivotal moment of growth and transformationand we're looking for a visionary technology executive to lead our Commercial Technology division. As a "Goldilocks" bank, we offer the best of both worlds: the agility and entrepreneurial spirit of a mid-sized institution, combined with the stability and sophistication of a Tier 2 bank. With a strong capital foundation and a growing national footprint, we're poised for continued expansion, innovation, and acquisition.

In this role, you'll oversee a $150M technology budget and lead a team of approximately 300 employees and contractors, driving the technology strategy for our Commercial Banking business. You'll be at the helm of once-in-a-generation transformation programs that will redefine how we serve our clients and operate internally.

Relocation to Buffalo, NY is required as this is a hybrid role.

Primary Responsibilities:

Lead Strategic Technology Vision:

• Define and execute the roadmap for Commercial Banking technology, aligning with enterprise goals and delivering scalable, client-centric solutions.

Spearhead a portfolio of transformative programs, including:

• Commercial Lending: Servicing Modernization Reimagining the loan servicing experience for customers and employees.
• Loan Documentation Engine Upgrade Enhancing automation and accuracy in documentation workflows.
• Sales Enablement RFPs Evaluating replacements for tools like Seismic to improve sales content delivery.
• Salesforce Optimization Driving adoption and maximizing CRM capabilities across the division.
• Commercial Servicing: Servicing Modernization Replacing legacy accounting and collateral systems to enable straight-through processing.
• Equipment Finance Modernization Upgrading and consolidating core leasing systems, organizational structures, and processes.
• Commercial Treasury: CPLS Modernization Overhauling positive pay, onboarding, commercial card rebates, and pricing tools.
• Treasury Center Enhancements Expanding capabilities to support evolving client needs.
• Digital Account Opening for Commercial Integrating platforms like Dash and ServiceNow to streamline onboarding.

Own Operational Excellence:

• Oversee financial performance, compliance, risk management, and talent development for your teams. Ensure your division operates efficiently, ethically, and in alignment with regulatory standards.

Drive Innovation & Change:

• Stay ahead of industry trends and emerging technologies. Champion large-scale transformation initiatives and introduce cutting-edge solutions that enhance customer experience and operational agility.

Vendor & Product Leadership:

• Manage strategic vendor relationships and lead product evaluations to ensure optimal technology investments. Deliver high-quality outcomes within budget and resource constraints.

Inspire and Empower Teams:

• Lead a large, diverse team of technologists across multiple locations. Foster a culture of innovation, accountability, and continuous improvement.

Risk & Compliance Stewardship:

• Design and maintain robust internal controls. Proactively identify and escalate risk-related issues, ensuring your division aligns with the Bank's risk appetite and regulatory expectations.

Champion Culture & Belonging:

• Promote an inclusive environment that reflects the values and brand of M&T Bank. Lead by example and cultivate a workplace where diverse perspectives are valued.

Education and Experience Required:

• Minimum of Associates' degree and 15 years' proven and progressive technology, management and/or large program leadership experience, or in lieu of a degree, a combined minimum of 17 years' higher education and/or work experience, including a minimum of 15 years' technology, management and/or large program leadership experience.
• Minimum of 6 years' managerial experience.
• Strategic thinker with a deep understanding of Commercial Banking operations and terminology.
• Prior experience working on multiple projects of a complex nature.
• Proven track record of leading enterprise transformation, and change initiatives.
• Complete understanding of the system development life cycle.
• Prior experience encouraging team work and serving as role model when leading and directing others.
• Experience understanding technical, business and operational impacts of a project or problem.
• Experience leading large numbers of employees (200+) on multiple teams often in different geographic locations and time zones.
• Expertise in presenting to senior management.

Education and Experience Preferred:

• Master's degree.
• Understanding of applications supported with an advanced knowledge of interfacing/integrated applications.
• Experience with skills, application(s) and functions of the technology area of ownership.
• Ability to articulate and explain the Bank's business plan and strategic objectives with the ability to shape direction.
• Mastered knowledge and focus of the entire system and support projects outside of normal BAU (business as usual).
• Understanding of business(es) supported and its' terminology.
• Excellent problem-solving skills to assist in issue resolution.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $157,495.91 - $292,492.42 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location: Buffalo, New York, United States of America