JobsUSADispatch Lead
Company : Global Medical Response Inc
Location : Portland, OR, 97201
Posted Date : 15 September 2025
Job Details
More Information about this Job:
Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us.
With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.
At ComTrans we are a non-emergency transportation solution. We manage the dispatching and same day call center for the Ride 2 Care program while also supporting our contract partners in specialized trips.
JOB SUMMARY
The Dispatch Lead is responsible for overseeing, coordinating, and prioritizing all Dispatch and Communications Center activities.
ESSENTIAL FUNCTIONS/DUTIES
Employ thorough knowledge of all Dispatch and Communications Center functions, including but not limited to routing, scheduling, mapping, reporting, and compliance.
Assist in the development of and training of personnel to ensure that the contractual obligations of the company are met.
Assume supervisory duties when Communications Center Supervisors are unavailable, including but not limited to delegating tasks, participating in performance reviews, and issuing corrective action.
Monitor phone queues and communicate with providers and community partners to resolve service-related issues.
Receive incoming emergency and non-emergency calls and promptly ascertain proper levels of response.
Allocate resources to match dynamic system demands and input applicable information into the Computer Aided Dispatch (CAD) system.
Act as a liaison between local 911 centers, field personnel, and the Communications Center.
Maintain professional communication with all employees and customers, to include patients, facilities, and public service agencies.
Accurately complete all shift paperwork, including status and call time reports.
Maintain a current working knowledge of all company policies, protocols, procedures, rules, regulations, and memorandums.
Perform other duties as assigned.
QUALIFICATIONS
Experience:
Minimum 1 year of experience within a Dispatch/Communications Center/leadership role.
CAD or related system experience.
Phone correspondence and customer service experience.
Education:
High School Diploma or equivalent (GED).
Skills:
Strong personnel management and staff development skills.
Effective oral and written communications skills.
Effective interpersonal and problem-solving skills.
Effective time-management and organizational skills.
Credentials/Licenses:
Emergency Medical Dispatch Advanced (EMDA) certification preferred.
WORKING CONDITIONS AND MENTAL/PHYSICAL REQUIREMENTS
Working Conditions:
Verbal and face-to-face contact with others.
Dimly lit or dark office environment.
Use of phones, computers, and printers.
Physical Demands:
Prolonged periods of sitting.
Hearing, listening, speaking, seeing.
Mental Requirements:
Problem-solving, reasoning, decision-making.
Complex reading and writing, memorization, math skills.
GUIDING VALUES AND BEHAVIORS
Employee must consistently exhibit our guiding principles:
Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do.
One Team - We respect each other and achieve together what no individual can alone.
Innovation - We are driven to develop solutions that inspire progress.
Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
Ownership - We are accountable for what we do and take pride in how we do it.
Citizenship - We are dedicated to being good stewards in the communities we serve.
RELATIONSHIPS
Reports to: Dispatch Supervisor and/or Communications Manager
Interrelationships: EMTs, NEMT Drivers, Supervisors, Managers, Dispatchers.
If your passion is coordinating patient care missions where every second counts, apply today!
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
Recently Posted Jobs
View Job Description - Maintenance Mechanic
Cumberland Farms
Westborough, MA
Screenprint Printer SPP
Staples
Orange City, IA
Materials and Process Engineer III - Engines
Blue Origin
Huntsville, AL
Research Nurse (Sign-On and Relocation Incentive)
Lee Health
Fort Myers, FL
Travel Histology Technician - $1,846 per week
Rang Healthcare
St George, UT
Nurse Practitioner (NP) PRN CHA
HarmonyCares
Lexington, KY
Hourly Manager
Hardee's
Pensacola, FL
Home Health Aide, PRN
LHC Group, Inc.
Key West, FL
Registered Nurse - RN
Fresenius Medical Care
Key West, FL
Bilingual Call Center Representative (English/Spanish)
Spar Group
Charlotte, NC
Senior Software Engineer, Full Stack (Java/Python/AWS)
Capital One
McLean, VA
Warehouse Operations Intern
ALDI
Saxonburg, PA
Physical Therapist Home Health $5,000 Sign-on Bonus
Amedisys
Union, SC
Release Manager
Maximus
Colorado Springs, CO
Travel Cath Lab Technologist - $2,838 per week
Go Healthcare Staffing
Coon Rapids, MN
Neonatology Nurse Practitioner
Provider Solutions & Development
Spokane, WA
Urology Opportunity in Buffalo, NY- Ownership Opportunity Available
Curative
Williamsville, NY
CREW CHIEF
Popeyes
Pineville, LA
Other Jobs You May Like
Senior Director, Platform Technical Product Management - EXE & SRE
Company : Nike
Location : Beaverton, OR
Senior Software Engineer, Converse Marketing Tech (ATL or Boston)
Company : Nike
Location : Boston, MA
Environmental Health & Safety Specialist II | NA Logistics Center (NALC)
Company : Nike
Location : Memphis, TN
Senior Director, Product Management, Consumer Product & Innovation
Company : Nike
Location : Beaverton, OR
Top searches
Employment opportunities at Global Medical Response Inc
- Global Medical Response Inc jobs near me Portland, OR
- Global Medical Response Inc jobs hiring near me Portland, OR
- Global Medical Response Inc jobs near Portland, OR
- Global Medical Response Inc jobs hiring near me
- Global Medical Response Inc openings near me
- Global Medical Response Inc jobs near me in Portland, OR
- Global Medical Response Inc jobs hiring in Portland, OR
- Employment opportunities near me
- Job openings near me
- Jobs hiring immediately
Trending Searches in Portland, OR
- Full time jobs near me Portland, OR
- Local job openings
- Places hiring near me
- Job vacancies near me
- Dispatch Lead jobs near me Portland, OR
- Dispatch Lead jobs hiring near me Portland, OR
- Dispatch Lead jobs hiring near Portland, OR
- Dispatch Lead jobs near Portland, OR
- Dispatch Lead jobs near me in Portland, OR
- Dispatch Lead jobs in Portland, OR
Top trending job titles hiring now