Bilingual Call Center Representative (English/Spanish)

Bilingual Call Center Representative (English/Spanish)

SPAR is a trusted global leader in customer service solutions, partnering with top-tier CPG brands and Fortune 100 retailers. As we continue to grow, we're seeking motivated, bilingual Call Center Representatives who are passionate about delivering exceptional customer support. If you thrive in a fast-paced environment, enjoy helping people, and want to be part of a company that values innovation, diversity, and career growth, this is your opportunity to shine.

Hybrid Work Flexibility Charlotte, NC-based hybrid position.

Competitive Pay $17$20 per hour (based on experience).

DailyPay Access Get paid fast with DailyPay (free enrollment required).

Career Advancement Continuous learning, professional development, and growth opportunities.

Inclusive & Supportive Team Work in a diverse, collaborative environment that values teamwork and respect.

What You'll Do:

As a Bilingual Call Center Representative (English/Spanish), you will serve as the frontline voice of SPAR, providing world-class customer service and resolving inquiries with professionalism and empathy.

Your responsibilities include:

• Answering inbound customer calls and responding with accuracy and care.
• Handling high-volume call traffic and making outbound calls when required.
• Processing payments and credit card transactions securely.
• Troubleshooting and resolving customer issues, ensuring timely follow-up.
• Accurately documenting order details and customer interactions in the work order system.
• Generating and delivering Certificates of Insurance (COI).
• Using Text Request software to communicate with customers and field technicians.
• Leveraging Google Maps to verify order details and routing.
• Assisting with dispatcher support when necessary.
• Maintaining a quiet, distraction-free home workspace with reliable high-speed internet.

What We're Looking For:

• Education: High school diploma or GED required.
• Experience: 12 years in customer service, call center, or related fields preferred.
• Skills:
• Excellent bilingual communication skills (English & Spanish).
• Active listening and problem-solving expertise.
• Strong attention to detail and accurate data entry.
• Ability to handle fast-paced, multi-tasking environments.
• Tech Savvy: Proficient with email, word processing, and customer management systems.
• Adaptability: Willingness to adjust to changing schedules and business needs.

Ready to Start Your Career?

Join SPAR and be part of a dynamic global team where your voice and dedication make a difference. Apply today and grow your career with us!

We Are an Equal Opportunity Employer

SPAR provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SPAR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SPAR expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SPAR's employees to perform their job duties may result in discipline up to and including discharge.