Director, Service Suite Solutions

Director, Service Suite Solutions - Virtual US

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation.

The Role

We are seeking a dynamic and results-oriented Director to lead and manage our Service Suite Account Management Sales team across multiple states. The Director of Service Suite Account Management is a senior leader responsible for developing and executing the strategy to retain, grow, and maximize the value of the company's customer portfolio. Defining success metrics and developing strategies to increase adoption and utilization at scale.

The Director will be instrumental in setting and achieving sales targets, building strong relationships with clients, and ensuring the success of account managers across diverse geographical locations. This position requires a highly motivated, strategic thinker with a deep understanding of Automotive Fixed Operations, sales management and team leadership.

What You'll Do

Sales Leadership:

• Lead, motivate, and manage a team of field account managers across multiple states.
• Set clear sales goals and performance metrics for the team, ensuring alignment with company objectives.
• Provide regular coaching, performance reviews, and professional development opportunities for the sales team.
• Ensure that the Account Management team is equipped with the necessary tools and resources to achieve their targets.

Strategy Development and Execution:

• Develop and execute sales and consulting strategies to meet company revenue and growth targets across multiple regions while providing customer retentions
• Identify key market trends, competitor activities, and customer needs to adjust strategies and tactics
• Oversee sales forecasts, pipelines, and budgets to ensure targets are met consistently.

Cross-functional Collaboration:

• Work closely with marketing, product, and operations teams to ensure seamless delivery of solutions to clients.
• Collaborate with senior leadership to define sales strategies that support overall business objectives.
• Provide feedback and insights to product and marketing teams to refine offerings and messaging.

Client Relationship Management:

• Develop and maintain strong, long-lasting relationships with key clients and strategic partners.
• Assist salespeople in navigating complex client negotiations and ensuring successful contract closures.
• Monitor and resolve customer issues to ensure positive customer experience and maintain client retention.

Sales Performance Analysis:

• Analyze retention and sales performance data to identify areas for improvement and adjust strategies accordingly.
• Prepare regular reports on retention, sales performance, market trends, and competitive landscape for senior management.
• Track KPIs and provide real-time feedback to the sales team on performance.

Recruitment & Talent Development:

• Lead the recruitment efforts for new salespeople across multiple regions.
• Mentor and develop high-potential sales talent, helping them advance in their careers and maximize their performance.

What You'll Bring:

• Bachelor's degree in Business, Automotive Management, or related field.
• 10+ years of experience in account management, business development, or customer success within the automotive industry, with deep knowledge of fixed operations.
• 5+ years in a leadership role managing quota-carrying account teams.
• Proven success in achieving revenue retention and growth targets.
• Strong business acumen, negotiation skills, and ability to influence senior stakeholders.
• Proficiency in CRM tools (Salesforce preferred) and Microsoft Office Suite.
• Willingness to travel extensively (5075%) to meet with clients and team members.

Core Competencies:

• Strategic Vision & Execution
• Revenue Growth & Quota Management
• Leadership & Talent Development
• Operational and Financial Acumen
• Client Relationship Management
• Data-Driven Decision Making

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

EQUAL OPPORTUNITY EMPLOYER

Solera Holdings, Inc., and its US subsidiaries (together, Solera) is an equal employment opportunity employer. The firm's policy is not to discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. The firm also prohibits harassment of applicants or employees based on any of these protected categories.