Mobile Driver Patient Service Rep

Mobile Driver Patient Service Representative

Responsibilities Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Mobile Driver Patient Service Representative, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. We invite you to join our Arizona Diagnostic Radiology team as a Mobile Driver Patient Service Representative. This Per-diem/PRN career opportunity has an as needed schedule and will transport the mobile mammography coach to assigned locations in Arizona, in addition to greeting and registering patients.

You will:

• Transports Mobile Mammography Coach to assigned locations within established timeframes to ensure excellent customer service is provided
• Performs general maintenance checks on the vehicle including filling with gas, checking fluid levels, checking tire pressure and cleaning windows; promptly reporting any vehicle problems or maintenance issues to supervisor to ensure a safe vehicle
• Maintains the interior of the Mobile Mammography vehicle on an ongoing basis
• Assist in the patient-care capacity by escorting patients from the facility to the mobile unit, while ensuring excellent patient care, comfort, safety, and confidentiality (we will train you!)
• Some administrative tasks required, including time/activity reports, billing, drivers' logs, and any applicable maintenance, mileage, or inspection forms
• Greets and registers patients in a friendly and service oriented manner. Answers/ transfers incoming phone calls. Enters accurate information in the system. Pre-registers, submits reports and documents, inputs clinical data as needed for appointment, and requests films as needed. Gives patients appropriate orientation for preparatory and safety protocols, and provides directions to facilities if needed

You Are:

• Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
• Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues
• Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service

To Ensure Success In This Role, You Must Have:

• Experienced Driver, Valid Class B or Class A Drivers License. Must have one of the following: a High School Diploma or General Education Degree (GED), one to three months of related experience and/or training, or an equivalent combination of education and experience.
• Possesses and utilizes excellent customer service skills, strong public relations skills, and exceptional written and verbal communications skills.
• Must be detail-oriented and organized, possess clerical skills, and have the ability to interact effectively with doctors, referring doctors and staff, patients, vendors, peers, and management.