Director of Operations

Director Of Operations

Position Type: Full-time

General Responsibilities

• Embody and expect everyone to live out our Purpose, Mission, and Vision in all of our actions.
• Achieve results measured by CEM scores for Attentive & Courteous, speed of service, cleanliness, and order accuracy.
• Achieve cost goals for labor and food cost.
• Embrace and support all facets of the business, such as catering, sales goals, and app growth goals.
• Maintain a positive working relationship and treat all team members with respect while providing them with direction and feedback.
• Teaching, coaching, recognizing, and holding team members accountable.
• Strictly adhere to all security and safety procedures.
• Communicate up and downstream using established communication systems.
• Embrace and manage change.
• Seek and solve problems.

--"Be comfortable being uncomfortable."

--"Choose courage over comfort."

--"Clear is kind."

--"Leaders are not silent about hard things"

--"Focus on getting it right instead of being right."

Pursue personal development, a better understanding of the business, and strong relationships inside and outside of Chick-fil-A.

Lead special projects as assigned.

Must be able to do fries, buns & pickles during peak hours to support operations.

Schedule Requirements

• Must be available to work 45-50 hours per week.
• Open availability Monday through Saturday

Operations

• Set specific monthly, quarterly, and annual operational goals for Attentive and Courteous, speed of service, cleanliness, and order accuracy.
• Prepare reports for weekly Director meetings regarding goals and execution.
• Assist team in creating smart goals.
• Deliberately develop relationships with the entire team.
• Proactively seek out opportunities for improvement and address issues.
• Inspect what you expect.
• Continual evaluation of process and procedure follow through.
• Ensure established procedures are consistently followed
• Communication systems
• Checklists
• Documented disciplinary system
• Cash procedures
• Balance focus across all channels of the business (Dine-in, Carryout, Curbside, Drive-thru, and 3rd party delivery).
• Maintain positive working relationships with the Director Team.
• Support Catering department operations.

Our Benefits Include:

• A fun work environment where you can positively influence others
• Competitive pay
• Flexible scheduling (and closed on Sundays)
• Full Medical, dental, and hearing insurance
• 401k plan
• A gym membership
• Intentional growth and development to help you reach your professional goals

Most Chick-fil-A Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

Chick-fil-A Director of Operations