Director, Engagement Delivery Partner - Salesforce (Retail/CPG experience)

Engagement Delivery Partner

We are seeking an Engagement Delivery Partner to join our Retail/CPG industry team supporting our CX CRM practice!

As an Engagement Delivery Partner, you will serve as a strategic advisor and subject matter expert (SME) within the Retail and CPG space supporting Salesforce. Focused on our growing client base, this role supports the entire customer lifecycle from pre-sales solutioning through post-go-live adoption and expansion. You will bring deep industry knowledge and process expertise to advise customers, ensure successful implementation of Salesforce solutions, and drive long-term value. You will also collaborate cross-functionally with other Retail and CPG SMEs to align Salesforce capabilities with retail and CPG specific challenges, delivering measurable impact at every step of the client lifecycle.

We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. This role requires up to 50% travel. If you are within a 50-mile radius of a Cognizant office, we prefer you work from a Cognizant office 3 times a week, unless you are traveling to a client site.

In this role, you will:

• Drive Growth and Build Compelling Solutions: Act as a trusted Salesforce and industry SME during the sales cycle, participating in discovery meetings with prospective and existing clients to uncover business challenges, technical requirements, and success criteria, aligning proposed solutions to their objectives.
• Be a Strategic Project/Program Leader: Partner with internal stakeholders to ensure a seamless client experience across all delivery stages. Oversee the client portfolio with real-time visibility into project health, financial performance, and resource alignment.
• Serve as a trusted Salesforce and Retail/CPG SME: Act as a trusted advisor by leveraging Salesforce insights to anticipate client needs, align with evolving market trends, and drive strategic retail/CPG solutions.
• Collaborate Across Cognizant: Drive cross-functional collaboration by orchestrating the right mix of skills and resources to meet client needs, while partnering closely with internal account teams to manage and grow existing relationships.
• Be a Strong People Leader: Inspire and grow a high-performing team of project and program managers through effective leadership, mentorship, and strategic staffing; champion a delivery culture rooted in ownership, accountability, and continuous growth.

The annual base salary for this position is between $230,000-$250,000. This position is also eligible for Cognizant's discretionary incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

What you need to be considered:

• 15+ years of relevant consulting experience in large professional services/IT consulting firms, including business development, management of client relationships and delivery oversight.
• Deep knowledge of Salesforce platform capabilities, especially within CX CRM; ability to apply insights to business challenges.
• Proven understanding of retail and CPG- specific trends and operational models.
• Significant experience leading C-suite relationships at customers.
• Experience working on pursuit teams and participating in the proposal development process.
• Executive presence with excellent verbal, written, and presentation skills.
• Strong financial and business acumen with ability to link delivery performance to company outcomes.
• Inspiring people leader and cross-functional collaborator.
• Strategic thinker with high accountability and bias for action.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

What we offer

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About us

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is consistently listed among the most admired companies in the world.

Other employment-related information

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

While our system allows applications in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes. Further, for roles located in Quebec, professional English proficiency is required to communicate with our global clients.