Director - Clinical & Operational Improvement - Commercial Healthcare

Overview

Director - Clinical & Operational Improvement - Commercial Healthcare at Guidehouse.

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What You Will Do

The Director in clinical and operational improvement will be dedicated to the profitable growth of the firm’s Healthcare Payer Provider optimization group. The ideal candidate will bring extensive healthcare industry experience with a proven track record of delivering innovative clinical and strategic performance solutions to hospitals and health systems. This individual will lead the design, development and implementation of large integrated (operational, clinical and financial improvement) optimization programs resulting in high performing health care operations. He or she will manage multi-work-stream programs to timeline, scope and budget across the larger platform. The Director will work with Guidehouse specialty areas and partner with the client to deliver robust solutions/outcomes to generate positive revenue for Guidehouse in areas including performance improvement, supply chain, workforce productivity, non-labor productivity, clinical operations, shared services and/or revenue management.

The Director will participate in and help direct nationwide business development and relationship management activities for Guidehouse Healthcare clients requiring optimization.

Key Responsibilities

• Deliver industry expertise and management consulting services to clients in the Guidehouse Healthcare Payer and Provider Practice.
• Establish account management relationships with key client decision makers.
• Identify key industry issues and develop client-specific solutions.
• Provide delivery assurance support for engagements with targeted clients.
• Mentor staff on assignments within the account delivering services.
• Provide visible leadership within the account and the practice.
• Lead consulting projects in support of contract deliverables, project plans, and executive expectations with strong impact on client decisions.

Role Expectations

• Flexible, positive, and clear interpersonal and communication skills with the ability to facilitate information exchange at all levels of Guidehouse, including surgeons, anesthesiologists, hospital executives, and other staff.
• Ability to develop and monitor performance metrics at all levels of operations (clinical and non-clinical).
• Ability to articulate financial results across multiple projects; highly quantitative.
• Project management leadership experience; PMO experience preferred.
• Strong presentation skills and industry visibility (published works, speaking engagements).
• Experience selling high impact transformational solutions to large health systems (preferably around $3M annual sales).
• Ability to adapt and lead others to align with values, strategies, goals and plans during changing conditions.
• Proficient in Excel, Word, and PowerPoint; MS Project experience preferred.

What You Will Need

• Undergraduate degree required; nursing or clinical degree preferred.
• 10+ years of experience in hospital operations including clinical operations, performance improvement, labor and non-labor optimization, or financial operations in a provider setting.
• Deep knowledge of hospital and health system operations.
• Ability to benchmark data and redesign operational processes to drive efficiency; standard work processes.
• Ability to conduct research, interpret analytics, and make evidence-based recommendations; basic MS Office proficiency.
• Experience delivering programs in a consulting environment; multi-site change on aggressive timelines.
• Strong client leadership and ability to identify business development opportunities.
• Open to extensive travel (more than 75%).

What Would Be Nice To Have

• Commitment to high quality work and self-motivation.
• Comfort interfacing with hospital executives to report findings and solutions aligned with leading practice.
• Interpersonal and communication skills across internal teams and client departments, including physicians, nurses, and hospital executives.
• Understanding of IT and tech-enabled solutions related to efficiency and care quality.

Salary range: $215,000.00–$358,000.00. Compensation decisions depend on a wide range of factors including skill sets, experience, and certifications.

What We Offer

Guidehouse offers a comprehensive rewards package with competitive compensation and a flexible benefits package that reflects our commitment to a diverse and supportive workplace.

Benefits Include

• Medical, Rx, Dental & Vision Insurance
• Sick time, holidays, and company-paid benefits
• Discretionary variable incentive bonus (where eligible)
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Life Insurance and Disability coverage
• Flexible Spending Accounts and Health Savings Account
• Student Loan PayDown, Tuition Reimbursement, and Learning Opportunities
• Employee Referral Program and Community Outreach
• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with applicable law. For accommodations during the application process, contact All communications regarding recruitment will come from Guidehouse domains.