Design Research Lead, Manager level

Design Research Lead

Capital One's Experience Design organization is focused on co-creating memorable, meaningful customer and associate experiences that build our brand with humanity and drive business advantage. The goal of Experience Design Research is to accelerate teams' learning velocity. We do this by conducting primary research studies, assessments, and testing. Additionally, we oversee democratized research/testing conducted by others. A key aspect of our role is to find and synthesize existing research and data to help teams acquire the knowledge they seek to make informed decisions.

Role Overview

As a Design Research Lead, you are responsible for collaborating with product managers, designers, and engineers to articulate learning needs, learning agendas, and research roadmaps. You track research questions and insights within your portfolio. You are well connected to and understand the tower's strategy and needs in order to prioritize research activities including primary research, knowledge mapping, assessments, and testing. You maintain a close relationship to research peers across the line of business to identify opportunities to re-use learnings and collaborate on research that can serve multiple lines of business.

Role Expectations

• Research Expertise: Enabling focus and expectations for design research practice across cross functional portfolio and accelerates learning velocity
• Leadership: Leads design projects, directing and delegating work for more junior team members while also mentoring & helping to mature the overall research practice at Capital One.
• Human-Centered: Effectively navigates the needs of partners and stakeholders, leveraging critical-thinking skills that factor in data, research insights, scalability and tech constraints that deliver meaningful, actionable insights and tracking how we influence insights-to-action.
• Business-Focused: Demonstrates proficiency with products and processes and apply relevant insights on customers, competitors and broader market trends to business challenges that shape a shared point of view for their team, partners and stakeholders
• Problem-Solving: Has a solid understanding of tech, data capabilities and emerging technologies and uses this knowledge to inform their work and help their cross-functional team move faster and navigate technical limitations in service of the impactful solutions
• Collaboration: Leverages a rich network of partnerships across lines of business and the organization to foster collaboration and share solutions, incorporating cross-functional perspectives to bridge gaps in information
• Communication: Presents work across levels and job functions using a human-centered approach that integrates design frameworks, data and research insights to articulate a compelling point of view that influences strategic decision-making and direction at senior levels

Basic Qualifications

• At least 5 years of experience conducting quantitative research, qualitative research, or a combination of both
• At least 4 years of experience conducting data analysis (such as: survey data, behavioral analytics, etc.)
• At least 3 years of professional experience conducting user experience research in a corporate environment

Preferred Qualifications

• 7+ years managing user experience research in a corporate environment
• 4+ years experience working and influencing senior level executives

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace.