Workplace Services Manager

Workplace Services Manager

Role Purpose: As a key member of a global team, responsible for service delivery and ownership of Sage's North American Headquarters and Discovery Centre in Atlanta within the Client's estate, ensuring services are delivered to agreed protocols and processes, contractual service quality, commercial and compliance requirements.

Responsibilities:

Leadership

To be the visible and lead by example, the Workplace team within the assigned location in keeping with the prestige of the Sage Atlanta Flagship.

To own and be accountable for the working environment at the location, to ensure a consistent high quality workplace experience for colleagues and visitors at all times.

Line management of the location's Workplace team, ensuring full compliance with both C&W processes and expectations and Sage requirements as these may change from time to time.

To understand and live the Sage values at all times, to be able to articulate what they mean and how they are applied in the execution of WM responsibilities, and to ensure that all members of the location-based team are able to do the same.

To understand, commit to, uphold and be able to articulate the Operating Principles of the C&W-Sage contract.

To understand Sage priorities globally and as they apply to the location.

To ensure the resources deployed to the location are appropriate at all times, and where adjustments are required to provide an evidenced case to the Regional Workplace Manager.

To ensure that all direct reports have in place a measurable Development Plan identifying a clear career path and how to achieve it.

To raise any matters of non-compliant performance and conduct of the C&W team in the region with line management and/or the C&W Human Resources, collating and providing evidence as required.

Supply Chain

To ensure all third-party services are delivered to the commitments of the global contract.

To recommend changes to third party supplier arrangements where service quality, commercial or compliance matters are compromised.

Service Quality

To establish and maintain relations with key Sage colleagues in the location, as the trusted source of assistance and support as required.

To regularly interact with fellow WM's in other regions and to identify and share innovations with the network for the benefit of the global contract.

To manage the 9-point Key Performance Indicator (KPI) system for the location based on colleague, commercial and compliance and provide management reporting as required.

To effectively manage minor works as directed by Sage and ensure that the appropriate resources are deployed in each case.

To ensure the Workplace Guide (full services directory) for the location remains up to date at all times.

To work closely with the Sage IT team to ensure a seamless service in the location in areas such as access and security, visitor management, desktop IT, network availability and reprographics.

To engage with the C&W published Research & Insight material and webinars to ensure access to evolving best practice in workplace management and as a contribution to continuous improvement in the role.

Commercial

To effectively and diligently manage cost against budget for the location, reporting as required, and identifying potential cost savings opportunities when they arise.

To identify any risks or threats to meeting budget as soon as they are known.

Compliance

To effectively and diligently manage commercial risk at the location, maintaining an up to date register, as required to minimize and mitigate the potential effects of known and unforeseen risks.

To effectively and diligently manage health and safety in the location, minimizing or removing the potential for lost time incidents, completing all required audit requests, and liaising with specialist colleagues as required to deliver the service.

To ensure the location complies with the defined foundation standards ('Sage Workplace') using the assessment tool as directed, reporting and costing upgrades where required to maintain alignment.

To effectively and diligently manage sustainability within the location as directed by Sage.

To effectively and diligently manage the requirements of the Sage Business Continuity Programme (BCP) at the location.

Personal Attributes

Knowledge

• Commercial awareness of the nature and operation of outsourced managed services contracts.
• FM processes and best practice.
• People management.
• Health & Safety legislation relevant to the Workplace Management industry.
• Communications and colleague engagement as they relate to Workplace management.

Skills

• Good communication, presentation and negotiation skills.
• People management.
• Relationship management.
• Effective supply chain management.
• Effective budget and cost management.
• Project management.
• Fluent English speaker.

Character and personality

• Team player.
• Committed to service excellence.
• Presentable and highly professional.
• Flexible.
• Proactive.
• Confident and calm under pressure.
• Natural problem solver.

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.