Culinary Trainer Lead - Dashmart Kitchens

Culinary Trainer Lead - Dashmart Kitchens

DashMart is a new kind of online grocery store owned and operated by DoorDash. Customers order their convenience, grocery and prepared foods in the DoorDash app, and our team members prepare, pick and pack orders in a real, brick-and-mortar store for our Dashers to deliver to our customers with quality and speed. Our customer promise is: Fresh, Local, and Reliable. We're open early and close late - some sites even run 24/7! Dashmart Kitchens is a team within Dashmart focused on building and operating kitchens to bring fast, affordable restaurant and grocery selection to consumers.

About the Role

Dashmart Kitchens is looking for a people-focused trainer who excels in a fast-paced, remote environment and is excited to roll up their sleeves and lead from the front. In this role, you'll be helping us launch our Dashmart Kitchens, focusing on training local operators. You'll administer training and ongoing quality audits for multiple restaurant concepts - with the support of our Culinary, Kitchen Operations, and Project Management teams. You will report to the Head of Kitchen Operations.

New Dashmart Kitchens Store Launches in the Field - Work hands-on with our Merchant Partners to administer training & support in the field, ensuring all managers and cooks are properly executing our recipes and following procedures.

Ongoing Quality Auditing - Perform ongoing Host partnership visits and audits to ensure Hosts maintain consistent high-quality operations.

You're Excited About This Opportunity Because You...

• Are passionate about working with people and love to be hands-on training with culinary teams
• Love helping improve operations and contributing ideas to improve our training quality and onboarding experience based on data and an ever-evolving business.
• Are passionate about partnering with restaurants to help grow their businesses
• Have the ability to perform audits and compile & communicate feedback in an effort to improve culinary and operational quality.
• Love to build processes, playbooks, and can adjust training materials and methods to accommodate onboarding needs.

We're Excited About You Because...

• You're self-motivated, positive, and a team player. You work well with others, but also excel in roles with little oversight - relying on your own drive and self-discipline.
• You're scrappy. You are willing to do whatever it takes to get the job done whether it's digging into a new process to determine how best to communicate it to Host Partners or helping troubleshoot a technical issue.
• You have 3+ years of experience cooking and managing in a high-volume kitchen environment including fast-casual, QSR, and from-scratch restaurants
• You have 2+ years of experience in a field training or training development role, ideally with a restaurant group.
• You have a knack for organization and are proficient in Google Docs/Sheets. You are a data-driven decision maker who is comfortable compiling your findings in documentation that can be shared with the broader team.
• You are willing to travel and be on-site in dynamic restaurant environments