Customer Support Specialist

Customer Support Specialist | Kansas City, KS
LHH is partnering with a leading manufacturing and distribution company committed to delivering high-quality products and exceptional service to our customers. They are seeking a dedicated Customer Support Specialist to join the team and help ensure the customers receive timely and accurate updates regarding their orders. As a Customer Support Specialist, you will be the first point of contact for customers inquiring about the status of their orders. You will play a key role in maintaining customer satisfaction by providing clear, prompt, and professional support.
Responsibilities:

• Respond to customer inquiries regarding order status via phone, email, and chat.
• Track and update order information using internal systems.
• Collaborate with logistics, warehouse, and sales teams to resolve order-related issues.
• Maintain accurate records of customer interactions and transactions.
• Identify recurring issues and escalate as needed to improve processes.
• Ensure timely follow-up and resolution of customer concerns.

Requirements:

• High school diploma or equivalent; associate or bachelor's degree preferred.
• 1-2 years of experience in customer service, preferably in a manufacturing or distribution environment.
• Strong communication and problem-solving skills.
• Proficiency in CRM systems and Microsoft Office Suite.
• Ability to multitask and work in a fast-paced environment.
• Detail-oriented with a commitment to accuracy.

Job Details:

• Job Title: Customer Support Specialist
• Location: Kansas City, KS
• Schedule: Monday-Friday, 8am-5pm (Fully Onsite)
• Compensation: $20-24ph.
• Job Type: Contract to Hire
• Benefits!

Pay Details: $20.00 to $24.00 per hour
Search managed by: Claire Grossman
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.