Desktop Support Specialist

Job Description Summary

Responsible for providing "best-in-class" end-user experience through technical assistance and support for hardware, software, and network-related issues. This role is responsible for troubleshooting, installing, configuring, and maintaining laptops, mobile devices, peripherals, and office infrastructure ensuring optimal system performance and user satisfaction. The role requires strong problem-solving skills, excellent communication, an eagerness to adopt new tools/technologies, and a customer-first mindset.

Job Description

Roles and Responsibilities

• Interface directly with end-users to provide onsite and remote support for laptops, mobile devices, and peripherals.

• Troubleshoot and resolve hardware, software, and connectivity issues with urgency.

• Manage full life-cycle for laptops and mobile devices - manage vendor relationships & warranties, configure and deploy hardware to end-users, and troubleshoot device issues.

• Assist users with accounts, permissions, and security settings utilizing Microsoft Entra ID and Microsoft 365.

• Assist with onboarding and offboarding processes, including device setup and recovery.

• Maintain accurate documentation of service requests, incidents, and asset inventory tickets in Service Now.

• Contribute to Corporate knowledge base by authoring user self-service support documentation.

• Collaborate with Infrastructure and Governance/Risk/Compliance (GRC) teams to escalate and resolve complex technical issues, ensure device security and compliance, and identify and deliver improvements to end-user experience.

• Ensure compliance with IT security policies and best practices.

• Provide timely, proactive communications to stakeholders on significant issues and developments.

• Role will be onsite in the Overland Park, KS office on Monday-Thursday with remote flexibility on Friday.

• May require occasional after-hours support.

Desired Qualifications

• Associate's degree in IT or related field (Bachelor's preferred) or equivalent experience.

• 4+ years of desktop or end-user support, preferably in a Microsoft/Azure environment.

• Proficiency with Windows 11 and Microsoft 365 applications.

• Experience with Entra ID and Intune for device and user management.

• Familiarity with mobile device platforms (iOS, Android) and MDM solutions.

• Basic understanding of networking, VPN, and Enterprise Wi-Fi networks.

Desired Qualification

• Desire to provide outstanding customer support.

• Excellent communication, problem-solving, troubleshooting skills and a continuous improvement mindset.

• Highly collaborative, team-oriented individual with a positive, enthusiastic and confident attitude.

Additional Information

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer ( . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.