Customer Support Specialist

Join our dynamic team as a Customer Support Specialist at XPO! We're looking for passionate individuals with a knack for helping others and a desire to grow in their careers.

What you need to thrive:

• Minimum of 2 years of customer service experience
• Strong computer, typing, and 10-key skills
• Experience with Microsoft Office
• Flexibility to work various shifts, including days, evenings, nights, and weekends

Preferred qualifications:

• Experience in transportation
• Excellent verbal and written communication abilities

Compensation and Benefits:

Expected pay range is $22.89 to $26.27 per hour. Pay is based on an annual progression, and actual compensation may vary based on your experience and skill set.

• Full health insurance benefits from day one
• Life and disability insurance
• Earn up to 7 days PTO in your first year
• 6 days of paid sick and safe leave per year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance

Your daily responsibilities will include:

• Billing shipments as per applicable tariffs and pricing agreements
• Identifying and resolving documentation errors
• Assisting customers with inquiries on shipment tracing, rate quotes, tariff discrepancies, and billing questions
• Performing general clerical duties such as answering phone calls, filing, and data entry
• Processing over, short, and damaged freight with appropriate documentation for customer resolution

As a Customer Support Specialist, you will need to:

• Stand and walk for extended periods in a non-climate-controlled loading dock that may be slippery

About us:

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology, and physical assets. We seek individuals who embrace challenges and communicate effectively. At XPO, we aim to utilize your skills and experience for positive outcomes, while ensuring a bright future for both you and our company. We are an Equal Opportunity employer, and we invite qualified applicants to apply without regard to race, sex, disability, veteran status, or other protected status. Please note that candidates who receive a conditional offer of employment may be required to undergo a pre-employment drug test.

We look forward to your application and the potential to grow together!