Bilingual English and Japanese Senior Customer Service Representative

$ 1,000 Sign-On Bonus for External Candidates

This position is National Remote. You'll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Japanese, we can show you how to put all of your skills, your passions and your energy to work in a fast- growing environment.

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Senior Customer Service Representative is responsible for handling all incoming Billing and Eligibility phone calls and for serving as the primary customer interface for departmental inquiries. Positions in this function are responsible for providing expertise and customer service support to members, customers, and / or providers. Direct phone - based customer interaction to answer and resolve a wide variety of inquiries.

This position is full time (40 hours / week). Employees are required to work any given shift in a 24 hours / 7 days department including the flexibility to work weekends, holidays, and occasional overtime based on business need.

We offer 8 - 12 weeks of paid training (100% required, No PTO). The hours during training will be 8:00 AM - 4:30 PM EST (Eastern Standard Time) from Monday - Friday. After training is completed, shift will be assigned and will not change. Training will be conducted virtually from your home.

Primary Responsibilities:

• Ensures quality customer service for internal and external customers
• Responds to incoming customer service requests, both verbal and written (calls, emails, chats)
• Places outgoing phone calls to complete follow - up on customer service requests as necessary
• Identifies and assesses customers' needs quickly and accurately
• Solves problems systematically, using sound business judgment
• Partners with other billing and eligibility department representatives to resolve complex customer service inquiries
• Monitors delegated customer service issues to ensure timely and accurate resolution
• Applies appropriate communication techniques when responding to customers, particularly in stressful situations
• Informs and educates new customers regarding billing / invoicing set up and billing /