Customer Service Agent

Airport Customer Service Agent - SFO

Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

Responsibilities:

• Assists passengers with their baggage pick-up.
• Assists passengers to resolve issues with their delayed, lost, or damaged items.
• Utilizes computer software to track and catalog luggage.
• Handles customer interaction with class in an efficient, effective, and professional manner.
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
• Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.

Basic Qualifications:

• Must be a local (in-state) resident.
• High School diploma or GED.
• Candidate should be able to speak English.
• Ability to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must be at least 18 years of age.
• Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• Must be able to carry heavy items up and down jetway stairs.
• Must be able to be alert to moving vehicles or aircraft and use radio equipment.

Benefits:

• Explore amazing destinations anywhere Delta Air Lines flies through worldwide pass travel privileges.
• Comprehensive Medical / Dental / Vision / Telehealth
• 401(k) Retirement Plan
• Have early access to your pay and enjoy competitive interest rates when you purchase white goods through our preferred vendor platforms.
• Paid Time Off

"Unifi" is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.