Customer Service Representative (Irvine)

Customer Service Representative - Medical Device
Location: Irvine, CA (Hybrid - 2 days WFH after training)
Schedule: Monday-Friday, 8:00 AM - 5:00 PM
We're seeking a Customer Service Representative to join a growing medical supply company in Irvine. The role involves supporting clients with orders, product questions, and account needs while ensuring a professional and positive customer experience.
Responsibilities:

• Answer incoming calls and emails from customers regarding orders, products, and account inquiries
• Process customer orders accurately and ensure timely follow-up
• Coordinate with internal departments (sales, warehouse, shipping) to resolve issues quickly
• Maintain accurate records in the CRM and order management systems
• Provide product information and troubleshoot common issues
• Handle complaints with professionalism and escalate when necessary
• Build and maintain positive customer relationships through attentive service

Qualifications:

• 2+ year of customer service experience (medical device/medical supply experience highly preferred )
• High School diploma or general education degree (GED) or equivalent
• Strong communication and problem-solving skills
• Proficiency with MS Office and order entry/CRM systems
• Ability to work in a fast-paced, team-oriented environment

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.