Customer Fulfilment Manager

Customer Fulfilment Manager

Are you ready to shape the future of medicine? The race is on to speed up drug discovery and development to find answers for patients and their families. Your skills could be critical in helping our teams accelerate progress.

We are seeking a dynamic and experienced professional to join our Performance, Partnerships & Resources team in Morristown, NJ. This role combines packaging, labeling and distribution coordination expertise with external partnership management to drive operational excellence in our clinical supply chain outsourced activities.

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people's lives. We're also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Main Responsibilities:

• Partnership Management: Design, develop and maintain strategic relationships with external partners and service providers in the packaging, labeling and distribution space to ensure optimal collaboration and performance. This includes definition of outsourcing models and their implementation (Harmonization between vendors, RACI, Trainings, process, documents)

• Packaging, Labeling and Distribution Outsourcing Coordination: Oversee the outsourcing process for packaging, labeling and distribution activities, including supplier selection, contract negotiation, quotation & change order review, and performance monitoring

• Timeline Management: Ensure all packaging, labeling and distribution activities adhere to established timelines, proactively identifying potential delays and implementing corrective actions to maintain project schedules

• Stakeholder Coordination: Work closely with internal stakeholders to ensure they provide usable technical conditions and specifications to suppliers in a timely manner, facilitating smooth execution of outsourced activities. Provide to internal/external stakeholders training on outsourcing process and a daily support for internal stakeholders.

• Supplier Escalation Management: Serve as the first level of escalation for supplier-related issues, troubleshooting problems and implementing solutions to minimize impact on project timelines. Drive lessons learned realization and ensure implementation of action points revealed during lessons learned sessions to continuously improve processes and prevent recurring issues. Organize and lead operational governance calls with suppliers.

• Technical Requirements Oversight: Review and validate technical conditions provided to suppliers, ensuring completeness, accuracy, and feasibility before submission

• Performance Monitoring: Develop and implement KPIs to measure supplier performance and progress of packaging, labeling and distribution activities. Conduct in-depth analysis of performance data to identify trends, root causes of deviations, and opportunities for improvement. Develop and implement corrective and preventive action plans in collaboration with suppliers and internal stakeholders to address performance gaps and enhance operational excellence

• Risk Management: Identify potential risks in partnerships and outsourced packaging, labeling and distribution activities, developing and implementing mitigation strategies

• Budget Management: Monitor and control budgets for outsourced packaging, labeling and distribution activities and partnership initiatives

• Compliance Oversight: Ensure all outsourced activities and partnerships comply with FDA regulations, cGMP requirements, and internal procedures

About You

Required Qualifications:

• Bachelor's degree in Life Sciences, Supply Chain Management, Business Administration, or related field; Master's degree preferred

• 5+ years of experience in pharmaceutical packaging, labeling and distribution, outsourcing coordination, or partnership management of CMO/CRO.

Desired Skills:

• Strong communication and presentation skills

• Ability to work effectively in a matrix organization

• Problem-solving mindset with a focus on continuous improvement

• Strong knowledge of clinical supply chain processes and cGMP requirements

• Excellent negotiation and contract management skills

• Experience in vendor/partner selection and performance management

• Proven ability to build and maintain productive relationships with internal and external stakeholders

• Strong analytical skills with the ability to interpret complex data and provide actionable insights

• Excellent project management capabilities with attention to detail

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks' gender-neutral parental leave.

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.