Customer Fulfillment & Inventory Manager - UniFirst

Customer Fulfillment & Inventory Manager

The Customer Fulfillment & Inventory Manager leads stockroom (distribution center satellites) and fulfillment operations to ensure accurate, timely, and cost-effective delivery of garment products. This role is critical to service excellence, inventory optimization, and customer satisfaction, while also ensuring alignment, efficiency, and consistent standards across all locations.

As part of the plant leadership team, this leader will partner closely with Production, Service, and Supply Chain teams using our ERP system to improve inventory accuracy, manage products, and ensure consistent fulfillment across the organization.

Key Responsibilities:

• Inventory Accuracy & Fulfillment
  • Improve garment inventory accuracy, leveraging the ERP system to track, manage, and optimize usage.
  • Partner with Supply Chain to align inventory levels with business needs and ensure efficient product flow.
  • Lead fulfillment operations to meet customer needs with speed, accuracy, and service quality.
• Stockroom Operations
  • Oversee all stockroom activities including receiving, grading, order assembly, emblem processing, and merchandise handling.
  • Ensure compliance with quality, safety, and regulatory standards while maintaining smooth product flow.
  • Manage returns and reissues with cost control and efficiency.
• Leadership & Development
  • Lead, coach, and develop stockroom associates, fostering accountability, teamwork, and continuous improvement.
  • Cross-train team members to maximize flexibility and ensure operational resilience.
  • Build a high-performance culture where employees feel valued, respected, and engaged.
• Process Improvement
  • Analyze inventory and fulfillment data to inform decision-making and identify improvement opportunities.
  • Collaborate with plant leadership on initiatives that strengthen operations and customer service.

Core Competencies:

• Customer Focus Keeps customers at the center of operational decisions and priorities.
• Operational Excellence Ensures accuracy, efficiency, and compliance across all inventory and fulfillment processes.
• Analytical & Systems Thinking Uses ERP tools and data insights to drive improvements.
• Leadership & Influence Develops people, builds partnerships, and influences across functions.
• Change Agility Embraces new ways of working and leads the team through change with clarity and confidence.

Qualifications

• Experience: 35 years in inventory control, stockroom, warehouse, or fulfillment leadership. ERP experience strongly preferred.
• Education: High school diploma required; college degree in business, logistics, or supply chain preferred.
• Skills: Strong leadership, data analysis, ERP and inventory management systems, order processing, and MS Excel.
• Physical: Ability to stand, move, and lift up to 40 lbs; tolerance for variable plant temperatures.

UniFirst is a North American leader in the supply and servicing of uniform and workwear programs, facility service products, and first aid and safety supplies. We proudly serve over 2 million workers every day with a relentless customer focus, commitment to quality, and respect for others. Along with partnering with leading brands, UniFirst manufactures its own branded workwear, protective clothing, and facility products. Driven by our missionto serve the people who do the hard work, helping them succeed and deliver for what gives their lives meaningwe are dedicated to Always Deliver for our customers, Team Partners, and the communities we serve.

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.