Concierge, Multifamily

Concierge, Multifamily

The Concierge staff provides excellent customer service to all owners, residents, prospective residents, guests, and vendors. Concierge staff members are the face of the property and promote a sense of community.

Essential Job Duties:

• Specific duties include, but are not limited to: welcoming resident guests, after-hours package pickup, addressing resident inquiries and concerns, updating communication logs on active buildings, etc.
• Provide resources to our customers and an open and welcoming environment for our residents, customers, vendors, and neighbors.
• Acquire a broad knowledge of the community and the surrounding area.
• Build strong relationships with current and future members of the apartment community.
• Marketing the property.
• Maintain positive relationships with residents to ensure that communication between residents and community representatives is open and effective.
• Assist with on and off-site resident events and initiatives.
• Social Media posting, Blogging, and Internet Presence.
• Work as part of the site team to ensure that each event is a sociable and pleasurable environment.
• Answer the concierge phone line.
• Ensure that the Community Amenities area has proper inventory.
• Proactive communication with Management for issues or concerns.
• Review the Activity Log and be ready to begin work at the commencement of the shift.
• Maintain an appropriate level of confidentiality in regard to the residents.
• Adhere to all property guidelines and standards of performance.
• Maintain work area to an appropriate level of presentation.
• Other duties as assigned.

Competencies:

• Must be able to speak, write, and communicate effectively in English.
• Must maintain professional appearance and comply with prescribed dress code policy.
• Ability to cope in a fast-paced environment and ability to work under minimal supervision.

Important Education:

• High School Diploma, GED, Trade, Technical, or Vocational school.

Important Experience:

• 1+ years of related experience.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Regularly required to travel outside between properties in varying weather conditions.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may need to stand and walk for extended or continuous periods of time. They must be able to ascend and descend staircases, ladders, and/or step stools and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to remain in a stationary position (sit or stand) for 85% of the time; regularly operate office machinery. The employee must be able to demonstrate the ability to exert up to 15 pounds occasionally, and/or up to 20 pounds frequently, and/or up to 25 pounds of force constantly to lift, carry, push, pull, or move objects.

Other Duties:

This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.