Project Concierge

Customer Service Representative (Project Concierge)

Join our growing team in the renewable energy sector as a Customer Service Representative (Project Concierge). In this role, you will guide homeowners through their solar journey, ensuring they receive exceptional support from project kickoff to system activation. As the customer's main point of contact, you'll play a vital role in creating a smooth, positive experience while helping drive the transition to clean, sustainable energy.

Key Responsibilities

• Build and maintain strong, positive relationships with customers, guiding them throughout their solar installation process.
• Serve as the customer's trusted point of contact, providing regular updates on project milestones and next steps.
• Monitor all active solar projects for accuracy, deadlines, and required documentation, ensuring timelines stay on track.
• Collaborate with sales representatives, operations, and permitting teams to collect and process necessary documents for solar installations.
• Proactively address and resolve customer concerns, providing clear explanations and ensuring customer satisfaction.
• Prioritize and adjust daily tasks using strong organizational and time-management skills to balance multiple active projects.

Qualifications & Experience

• Excellent communication skills (phone, email, and text) with the ability to simplify complex information for customers.
• Experience in customer service, project coordination, or administrative support; renewable energy or construction industry experience is a plus.
• Proficiency with Microsoft Office Suite, Adobe PDF, and document management tools; Salesforce or CRM experience preferred.
• Strong problem-solving skills with the ability to resolve customer concerns while maintaining professionalism.
• Detail-oriented team player who thrives in a fast-paced, evolving industry.

What We Offer

Not just a career... but a career path to success! Trinity Solar offers you a career in one of the fastest growing fields in the country. A career with Trinity Solar is a path to personal and professional growth with a company who truly values its employees. Our employees enjoy...

• Competitive compensation
• Comprehensive benefits which include: Medical, Dental, and Vision
• Life insurance
• Employee assistance program
• Paid training
• A generous PTO program
• A 401k plan supported by a company match
• Work-life balance
• Long term stability in a fast-growing industry

About Trinity Solar

For 30 years, Trinity Solar and its Roofing Division has been a trusted name in renewable energy and roofing solutions. Established in 1994, we are committed to making quality, affordable roofing and solar installation accessible and seamless. As the largest privately held residential solar and roofing installer in the United States, we are proud of our 3,600+ team members and over 100,000 installations.

We are stronger together. Trinity Solar is an Equal Opportunity Employer committed to diversity in the workplace. Consistent with that goal, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, gender identity, or any other category protected by applicable federal, state, or local laws. "Veteran Friendly"